Senior Technical Support Geoscientist

This is a fully remote position, open to applicants in United Arab Emirates (UAE).

📋 Description

• Assist in the development of initiatives that showcase the benefits of GeoSoftware technologies, such as Jason, HampsonRussell, VelPro, and InsightEarth.

• Support the business development team in engaging with customers, identifying challenges, proposing solutions, and recommending professional services or licensing options.

• Work collaboratively with R&D to devise new workflows and strategies for previously undocumented challenges.

• Ensure that customers derive optimal value from GeoSoftware technologies.

• Establish realistic scopes and deliverables for professional services engagements.

• Conduct peer reviews of work to ensure compliance with agreed-upon scopes.

• Enhance workflows and software based on feedback from customers and projects.

• Contribute to regional customer success initiatives.

• Ensure effective delivery and utilization of reservoir characterization products by customers.

• Provide training and mentoring to customers.

• Assist in the development of new technologies for software packages.

• Keep weekly timesheets and activity logs updated.

• Offer insights on software development requirements and customer-reported issues.

• Monitor key advancements in QI and AI/ML technologies.

• Act as a liaison between customers and Product Development to align software requests with development objectives.

• Engage in the development of regional technical strategies.

• Support sales efforts, including presentations, demonstrations, and software assessments.

• Collaborate on the annual training program aimed at customers in the region.

⛳️ Requirements

• A Bachelor’s degree or higher in Geophysics, Geology, Geoscience, or a related discipline.

• Over 7 years of experience in a customer-facing position, ideally in the Oil & Gas sector.

• Strong knowledge of geoscience workflows and software applications.

• Experience with GeoSoftware or comparable geoscience software tools.

• Significant experience in delivering training courses and providing technical support.

• Extensive experience using one or more GeoSoftware products: Jason, HampsonRussell, PowerLog, or InsightEarth.

• Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Familiarity with software licensing and usage on Windows/Linux platforms.

• Required fluency in written and spoken English.

• Proficiency in Arabic is considered an advantage.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Collaborative and innovative work environment.

• Flexible working hours and remote working options.

• Comprehensive health and wellness benefits.