Senior Technical Solutions Specialist, Italian-speaking

This is a fully remote position, open to applicants in Spain, +3 more countries.

📋 Description

• Participate in sales calls and conduct product demonstrations for enterprise clients.

• Address technical inquiries that arise during negotiations.

• Assist clients with testing, setup, and the technical onboarding process.

• Act as the primary contact for high-level technical inquiries from enterprise clients.

• Manage requests via email and during technical calls, either independently or in collaboration with the Customer Success Manager.

• Investigate, reproduce, and resolve complex issues.

• Work in conjunction with Product and Development teams on solutions and new features.

• Clearly and constructively communicate product limitations to clients.

• Share technical expertise with Sales and Customer Success teams.

• Provide ongoing support to Consent Manager clients.

• Report directly to the Director of Customer Success and collaborate closely with Sales and Product teams.

⛳️ Requirements

• A minimum of 3 years in Technical Support, Technical Specialist, Solutions, or a related role within a SaaS or hosting company.

• Fluent in Italian and possess full professional proficiency in English.

• Practical knowledge of HTML, CSS, and JavaScript.

• Experience utilizing Google Tag Manager.

• Strong debugging abilities using DevTools or Inspect Element.

• Capability to replicate customer scenarios effectively.

• Demonstrated experience in direct communication with clients, both in writing and verbally.

• Ability to communicate clearly and in an organized manner.

• Comfortable collaborating with multiple teams simultaneously.

• Willingness to occasionally work later hours to assist clients in the US.

• Proficiency in German is a plus.

• Familiarity with WordPress or Shopify is advantageous.

• Understanding of privacy, compliance, or cookie consent issues is beneficial.

• Knowledge of other front-end or back-end programming languages such as React or PHP is a plus.

• CV must be submitted in English.

🏝️ Benefits

• 100% remote work option or access to company offices.

• Fully funded week-long annual company retreats.

• Annual flexible budget of up to 1,000€ for private health coverage, meal vouchers, childcare, learning, fitness, or other lifestyle choices.

• Provision of work equipment.

• A collaborative and multicultural team environment.