Senior Technical Solutions Specialist

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate with Direct Sales and Channel teams to convert customer business and technical requirements into secure, practical solutions utilizing Dropbox products, add-ons, and third-party integrations.

• Lead technical explorations, demonstrations, pilot projects, and proofs of concept.

• Engage directly with customer technical teams to define success criteria, assess feasibility, and address technical challenges.

• Design, construct, and validate API-based integrations and customized workflows, including solutions leveraging the DBX Platform.

• Provide technical enablement and training for Sales Representatives, Account Managers, service delivery teams, and channel partners.

• Ensure a smooth transition to Customer Success and Channel teams by documenting proposed solutions, technical dependencies, customer expectations, and deployment considerations.

• Relay customer feedback and integration requirements to Dropbox Product teams and leadership to guide product enhancements and priorities.

• Travel to customer locations, conferences, and relevant events as necessary.

⛳️ Requirements

• Over 6 years of experience in a Sales Engineer, Solutions Consultant, Professional Services Solutions Consultant, or a similar customer-facing technical role.

• Practical experience using REST APIs along with proficiency in at least one programming or scripting language to create, test, and troubleshoot integrations.

• Capability to articulate authentication, data flows, technical decisions, and personal contributions to delivered solutions.

• Strong technical knowledge of SaaS applications and integrations within both cloud-hosted and on-premises environments, including collaboration or productivity technologies.

• Experience in executing large-scale IT projects, SaaS solutions, or enterprise deployments.

• Excellent written and verbal communication skills, with a background in conveying technical concepts, business value, and trade-offs to technical teams, executives, and stakeholders.

• Profound understanding of identity management and authentication systems, including Okta, Azure AD, Active Directory, and SAML 2.0.

• Familiarity with security and networking technologies, including CASBs, SIEMs, and/or DLPs.

• Preferred: experience in supporting API-led SaaS platforms, data platforms, cloud infrastructure, or cloud storage solutions such as Amazon S3.

• Preferred: experience addressing customer use cases in the media and entertainment, AI, or security sectors.

• Preferred: knowledge of workplace transformation trends and enterprise workflows, collaboration, and technology adoption.

🏝️ Benefits

• Comprehensive benefits package including health, dental, and vision insurance.

• Opportunities for professional development and training.

• Flexible work hours and remote work options.

• A dynamic and inclusive work environment.