Senior Technical Solutions Consultant

This is a fully remote position, open to applicants in Poland, +1 more country.

📋 Description

• Acquire extensive knowledge of CaptivateIQ’s platform, data structures, and calculation functionalities.

• Take ownership of complex customer issues through technical analysis, root cause identification, and collaboration across teams.

• Assess customer data models, calculation logic, and data flows to pinpoint configuration gaps, dependencies, and inconsistencies.

• Effectively communicate technical challenges, investigation updates, and resolutions to both customers and internal teams.

• Collaborate with Product, Engineering, and Customer Success to identify recurring technical challenges and implement improvements.

• Lead or play a significant role in initiatives related to support processes, tools, documentation, and knowledge sharing.

• Act as a technical resource for colleagues and provide mentorship to other consultants.

• Engage in an on-call rotation for after-hours support and resolution of critical issues.

⛳️ Requirements

• Over 5 years of experience in a technical, customer-facing role involving B2B SaaS applications, especially those related to data modeling, complex calculations, formulas, reporting, or configurable business logic.

• Familiarity with tools such as Anaplan, Power BI, Excel, SQL, or similar data-centric platforms is advantageous.

• Practical experience handling complex datasets, including data structures, joins, unions, and transformations.

• Capability to utilize analytical and AI-assisted tools for investigating discrepancies and troubleshooting data challenges.

• Proficient in Excel or similar spreadsheet applications, including advanced formulas, data manipulation, lookups, and working with large datasets from diverse sources.

• Exceptional analytical and problem-solving abilities.

• Strong written and verbal communication skills, capable of clearly explaining intricate technical concepts.

• Experience in cross-functional collaboration to enhance processes, tools, or customer results.

• Background with enterprise SaaS platforms that involve complex calculations, data modeling, or business planning, such as CaptivateIQ, Anaplan, Pigment, Xactly, Varicent, SAP Commissions, or similar.

• Experience in financial modeling, business analytics, revenue operations, or similar roles that require handling complex data and calculation logic.

• Knowledge of Python, JavaScript, or AI-assisted tools.

• Familiarity with business intelligence and data visualization tools like Power BI, Tableau, or equivalent platforms.

• Ability to work a scheduled shift that aligns with European, US Eastern, or US Pacific business hours.

🏝️ Benefits

• CaptivateIQ collaborates with a third-party Employer of Record to manage compliance, payroll, and applicable benefits on their behalf.

• Participate in an on-call rotation to deliver after-hours support, ensuring prompt resolution of critical issues and maintaining system uptime.