Senior Technical Solutions Analyst

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Act as a strategic technology partner for back-office business stakeholders in the Americas.

• Convert business goals and production support needs into solution strategies and actionable plans.

• Oversee and enhance the ERP sustaining and support strategy across essential modules, integrations, middleware, and patches.

• Manage incident, problem, and change management processes for back-office systems.

• Detect and address system inefficiencies, recurring issues, and technical debt.

• Develop intake, prioritization, and governance processes for sustaining initiatives.

• Assess ERP features, automation, AI capabilities, and custom tools against policies, security measures, and business value.

• Lead proofs of concept and pilot projects for sustaining tools and automation.

• Organize testing, user acceptance, cutover/readiness, releases, patches, and adoption/change coordination.

• Collaborate with Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners.

• Assist in vendor evaluations, contract negotiations, renewal discussions, escalations, and vendor alignment efforts.

• Support M&A and carve-in/carve-out planning by evaluating ERP, process, master data, and integration implications.

• Generate executive communications and reports highlighting technical trade-offs, risks, incident trends, prioritization, and business impact.

⛳️ Requirements

• Minimum of 5 years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or similar roles that support core back-office systems and operational processes.

• Practical experience with major ERP platforms, including Microsoft D365 F&O, Microsoft Dynamics AX2012, or Oracle 11i.

• Familiarity with integration technologies such as middleware, APIs, and EDI.

• Solid understanding of Finance, Supply Chain, Manufacturing, Procurement, and Warehouse business processes and how they relate to ERP configuration, master data, and integrations.

• Demonstrated capability to establish governance, prioritization, intake, and incident/problem/change support practices.

• Experience with ServiceNow, monitoring, SLAs, on-call processes, root cause analysis, and post-incident remediation tracking.

• Knowledge of ERP data concepts including master data management, interfaces, data quality, and reconciliation.

• Comfort with SQL and collaborating with data teams to troubleshoot issues.

• Understanding of SOX, data security, compliance, and audit requirements within an ERP context.

• Strong stakeholder management and communication capabilities.

• Ability to influence senior business leaders and translate technical complexities into business impact narratives.

• Capacity to function effectively across matrixed teams without direct authority.

• Strong systems thinking, problem-solving, and decision-making abilities.

• Quick to grasp new operational domains and leverage technology to enhance processes and outcomes.

• Ability to work as a high-impact individual contributor while mentoring others over time.

🏝️ Benefits

• Investment in professional development and opportunities for career growth.

• Generous paid time off.

• Emphasis on work-life balance.

• Opportunities for employee engagement and strengths-based development.

• Workplace accommodations for individuals with disabilities.