Senior Technical Project Manager – CRM

This is a fully remote position, open to applicants in California.

📋 Description

• Define the project scope, establish a work breakdown structure, and create schedules.

• Facilitate project status updates and conduct working meetings.

• Prepare and disseminate progress reports.

• Oversee risks, dependencies, issues, and deviations in the project.

• Conduct delivery planning for the assigned projects.

• Develop team members, eliminate obstacles, and mentor teams.

• Assist the Product Owner in managing customer expectations, stakeholder communication, and project governance.

• Define and oversee project management processes while advocating for Agile best practices.

• Foster team empowerment, engagement, and meaningful contributions, ensuring sustainable delivery quality.

• Lead sessions to gather facts regarding current and future processes and associated risks.

• Manage project documentation and capture stakeholder requirements effectively.

• Conduct cross-functional meetings, report on project status, and drive issues towards resolution.

• Present updates on portfolio initiatives and take ownership of issue resolution.

• Analyze and implement process and program enhancements.

• Ensure projects are delivered within budget.

• Handle escalations and ensure timely project launches.

• Manage client pod delivery programs while communicating status, issues, and risks.

• Maintain change requests, issue logs, risk mitigation strategies, escalations, decision tracking, and postmortems.

• Ensure compliance with agreed delivery methodologies and minimize project risks.

⛳️ Requirements

• Strong understanding of software development life cycle models.

• Extensive knowledge of Agile and traditional project management principles and practices.

• Ability to integrate Agile and traditional methodologies to suit project and business environments.

• Experience or familiarity with CRM, Email, SMS, and CDP.

• Experience with enterprise-level PPM software such as Jira, Greenhopper, Rally, VersionOne, and Resource Guru.

• Proficient in Microsoft Project, Visio, Office tools, and dashboard applications.

• Experience in operations and technical project delivery with a database agency or technology firm.

• Strong communication skills with the ability to simplify complex issues.

• Capability to manage multiple projects across different lifecycle stages.

• Proven experience leading interdisciplinary teams through both short- and long-term projects.

• Demonstrated ability to develop and implement business and operational processes.

• Ability to collaborate with cross-functional team members and senior management.

• Skill in setting expectations for project scope, timelines, and deliverable quality.

• Creative problem-solving abilities with attention to detail and a broad perspective.

• BA or BS degree or equivalent experience is required.

• Excellent verbal and written communication skills with business and IT stakeholders at all levels.

🏝️ Benefits

• Unlimited PTO.

• Excellent medical, dental, and vision coverage.

• Employee Equity.

• Employee Discounts.

• Virtual Wellness Classes.

• Pet Insurance.