Senior Technical Project Manager

This is a fully remote position, open to applicants in India, +1 more country.

📋 Description

• Serve as the main point of contact for clients, managing their expectations, trust, and communication effectively.

• Oversee the complete delivery process across the program, ensuring visibility into both technical and business workstreams.

• Develop and consistently enhance delivery processes, governance, planning, tracking, and reporting systems.

• Coordinate with architects, engineers, analysts, and vendors, aligning priorities with the changing needs of the business.

• Handle project risks, dependencies, issues, escalations, and trade-offs in delivery.

• Collaborate with Product and Technical Leads for backlog planning, prioritization, and sequencing of deliveries.

• Work alongside other Project Managers to guarantee continuity in delivery, knowledge sharing, and role backup.

• Propel continuous improvement initiatives based on client input and lessons learned.

• Lead the planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions.

⛳️ Requirements

• At least 7 years of experience as a Technical Project Manager or in a similar technical delivery leadership position.

• A minimum of 2 years of direct experience in engineering or technical delivery roles.

• Demonstrated experience managing medium to large-scale technical projects that involve software development, systems integration, cloud platforms, or enterprise applications.

• Strong grasp of technical architecture, APIs, systems integration, and software development lifecycle principles.

• Proven track record of managing complex, cross-functional initiatives and distributed teams in both client-facing and outsourcing delivery settings.

• Comfortable in fast-paced, startup-like environments with shifting responsibilities.

• Exceptional communication, stakeholder management, risk management, and conflict-resolution abilities.

• Capable of effectively communicating with both business and technical audiences.

• Experience in contact center, customer experience (CX), IVR, or related technical fields is a plus.

🏝️ Benefits

• Health insurance coverage.

• Relocation assistance program.

• Flexibility for remote work.

• Opportunities for professional development.

• Access to certification programs.

• Mentorship and investment in talent programs.

• Opportunities for internal mobility.

• Internship programs available.

• Involvement in impactful projects for leading global clients.

• A supportive and inclusive work environment.

• Regular company social events for team building.

• Commitment to sustainable business practices and social sustainability initiatives.