Technical Implementation Manager – APAC

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Take ownership of customer implementations from the handoff by Solutions Engineering to the production go-live phase.

• Develop and oversee implementation plans, milestones, dependencies, responsibilities, and launch schedules.

• Lead the initial customer implementation meetings and establish governance for delivery.

• Assist customers in integrating with BVNK APIs, webhooks, authentication methods, and payment infrastructure.

• Offer technical guidance and best practices throughout the implementation process.

• Coordinate testing, sandbox integration, configuration, certification, operational readiness, and production launch activities.

• Act as a liaison between customers and BVNK teams throughout the implementation.

• Work collaboratively with Engineering, Product, Compliance, Operations, and other internal teams to address blockers and dependencies.

• Diagnose technical integration issues and manage escalations as necessary.

• Identify potential implementation risks and develop mitigation strategies.

• Communicate updates on implementation progress, risks, decisions, and next steps.

• Oversee changes in implementation scope.

• Ensure that implementations adhere to BVNK's technical and operational standards prior to launch.

• Develop repeatable implementation processes, playbooks, documentation, and best practices.

• Identify recurring implementation challenges and provide feedback to Product, Engineering, and Solutions Engineering teams.

• Conduct post-launch handoffs to the designated ongoing customer owner.

⛳️ Requirements

• Strong technical knowledge of APIs, webhooks, authentication, data flows, and software integrations.

• Experience in technical implementation, delivery, integration management, professional services, technical project management, or a similar customer-facing position.

• Solid understanding of payments infrastructure and payment flows.

• Experience with stablecoins, digital assets, or crypto payment systems is highly beneficial.

• Proven track record of managing complex customer implementations involving various technical and business stakeholders.

• Strong project and program management abilities.

• Capability to troubleshoot technical issues and collaborate effectively with Engineering and Product teams.

• Excellent skills in customer communication.

• Strong organizational and prioritization abilities.

• Ability to proactively identify risks, escalate as needed, and maintain accountability across cross-functional teams.

• A proactive mindset focused on successful customer outcomes and minimizing time to value.

🏝️ Benefits

• Fair and competitive salary at every stage of your career growth.

• Flexible working hours, with a hybrid working model at its core.

• Flexible holiday policy.

• Opportunities to travel to various offices around the globe.

• An open and creative working environment.

• A culture built on passionate, growth-oriented individuals.