Senior Technical Product Manager – API, AI Enablement

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Take charge of the vision, roadmap, priorities, and delivery strategy for API and AI-driven capabilities.

• Oversee customer-facing, partner, and internal APIs through all phases including discovery, design, implementation, documentation, onboarding, adoption, and lifecycle management.

• Recognize valuable AI opportunities and implement delivery practices that encompass evaluation, testing, safeguards, human review, monitoring, and measurable results.

• Align authentication, authorization, entitlement, privacy, and security requirements with both customer and internal experiences.

• Ensure that engineers grasp business outcomes, user requirements, system context, dependencies, acceptance criteria, and the definition of completion.

• Keep implementation plans updated with priorities, dependencies, ownership, forecasts, and risks.

• Generate business requirements, technical specifications, process models, API documentation, decision records, and executive summaries.

• Coordinate testing, user acceptance testing (UAT), security assessments, support readiness, communications, rollout, adoption measurement, and post-release evaluations.

• Collaborate with customers, sales, support, and external partners to comprehend integration needs and enhance onboarding experiences.

• Provide reports on progress, outcomes, decisions, risks, dependencies, resource requirements, and suggested actions.

• Synchronize efforts among business, product, engineering, architecture, security, infrastructure, operations, and support teams.

• Identify and resolve manual tasks, fragmented integrations, ambiguous ownership, unreliable transitions, and recurring support challenges.

• Spearhead the organizational adoption of APIs, AI-enabled processes, and innovative working methods through effective communication, training, feedback, and measurable adoption metrics.

• Assess success based on adoption rates, reliability, customer and employee experiences, delivery speed, reduced manual efforts, and overall business value.

• Lead a cross-functional development pod ensuring clear ownership, structured decision-making, consistent delivery rhythms, and resolution of blockers.

• Mentor and grow delivery-pod members, ultimately taking on direct people-management responsibilities, including hiring, coaching, performance development, and career advancement.

⛳️ Requirements

• Bachelor's degree in engineering, computer science, product management, business, or a related technical discipline.

• At least eight (8) years of relevant experience, or equivalent practical experience.

• Proven success in leading API, integration, platform, developer experience, or enterprise software projects.

• Solid understanding of the API lifecycle, including contracts, versioning, compatibility, documentation, testing, load and performance validation, observability, security, and deprecation.

• Familiarity with identity, authentication, and authorization concepts, including SSO, MFA, OAuth, OpenID Connect, role-based access, customer entitlements, token management, and service identities.

• Practical knowledge of modern AI product development processes.

• Comfortable utilizing AI assistants and agentic tools for research, requirements development, analysis, prototyping, testing, and delivery tasks.

• Technical proficiency to review architecture, API specifications, logs, service behaviors, testing evidence, and technical trade-offs.

• Experience in transforming business needs into requirements, acceptance criteria, delivery plans, and measurable outcomes.

• Capacity to guide software engineers, technical specialists, vendors, and cross-functional partners through influence.

• Experience in people leadership through direct management, mentorship, or leading delivery teams.

• Strong understanding of secure software delivery, privacy, data governance, operational preparedness, and enterprise risk management.

• Excellent organizational and prioritization abilities.

• Strong business insight.

• Ability to convey complex technical subjects to non-technical audiences and present to executive stakeholders.

• Experience in telecommunications, digital commerce, quoting, ordering, billing, service management, or customer portal environments is preferred.

• Experience in delivering AI or API capabilities in highly available, regulated, security-sensitive, or large-enterprise settings is preferred.

• Not eligible for employment-based visa sponsorship; Zayo will not provide, transfer, or assume sponsorship for employment visas or work authorizations.

🏝️ Benefits

• Eligibility for discretionary annual incentive plans for non-sales roles.

• Sales incentive plan eligibility for sales positions.

• Health insurance coverage.

• Life insurance benefits.

• Disability insurance plans.

• Retirement savings plans.

• Paid time off.

• Paid parental leave.

• Dental insurance coverage.

• Vision insurance benefits.

• 401(k) Savings Plan.