Senior Technical Lead – ServiceNow ITOM

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take ownership of the complete technical solution, architecture, and implementation strategy.

• Ensure compliance with the bank's technical, operational, and security standards.

• Provide technical leadership, direction, governance, and oversight throughout the solution lifecycle.

• Assist engineering teams by removing obstacles and ensuring accountability for complex technical challenges.

• Contribute to engineering initiatives and deliver strategic ITOM capabilities.

• Oversee the selection, creation, and maintenance of technologies.

• Develop products utilizing contemporary engineering practices and tools.

• Collaborate with stakeholders to create product roadmaps and manage product lifecycles.

• Assist engineered products in addressing customer feedback and feature requests.

• Resolve production issues and facilitate customer product usage.

• Design, engineer, and deliver ITOM capabilities.

• Review, contribute to, and approve technical decisions, designs, and engineering standards.

• Define and uphold architecture standards, including alignment with CSDM.

• Provide technical validation and oversight for platform upgrades, releases, and major feature rollouts.

• Create and engage in a community of practice.

• Leverage market insights to introduce innovative ideas and drive delivery through product features.

⛳️ Requirements

• Experience in software development or automation scripting, such as Python or Shell.

• Familiarity with the software development lifecycle.

• Extensive experience with modern infrastructure as code tools.

• Excellent collaborative communication skills with the ability to convey technical concepts clearly to peers and customers.

• Strong understanding of Agile methodologies and toolsets.

• Capability to establish a vision for the Release Train, feature team, platform, and domain.

• Experience supporting ServiceNow ITOM in highly regulated environments, including financial services.

• ServiceNow certifications, including CSA (Certified System Administrator), CIS-DF (Data Foundations – CMDB/CSDM), CIS-D (Discovery), CIS-SM (Service Mapping), and CAD (Certified Application Developer).

• Strong grounding in networking fundamentals, including TCP/UDP, routing protocols, and subnetting.

• Basic-to-intermediate systems administration experience in Unix, Linux, and Windows environments, including user permissions and shell scripting.

• Ability to explore multiple approaches and seek innovative solutions to overcome challenges.

🏝️ Benefits

• Remote First working arrangement