Senior Technical Customer Support Engineer

This is a fully remote position, open to applicants in Singapore.

📋 Description

• Assist and provide guidance to ClickHouse users, customers, and prospects via cases, chat, Slack, community forums, and meetings.

• Create solutions utilizing ClickHouse Cloud and the ClickHouse open-source platform.

• Disseminate solutions through documentation, knowledge repositories, blogs, meetups, webinars, and training sessions.

• Collaborate with Support Services, Engineering, Go to Market, and Product Management teams.

• Help identify functionalities required by users and customers.

• Participate in mentoring, training, and sharing knowledge.

• Deliver first-line technical support and professional responses within established SLAs.

• Provide on-call support for technical cases received through ticketing systems, email, Slack, chat, and phone.

• Foster trusted relationships with colleagues, customers, and partners.

• Assist with pre-sales and post-sales activities, contributing technical expertise to proofs of concept.

⛳️ Requirements

• Comprehensive technical knowledge of ClickHouse open-source or ClickHouse Cloud, as well as relevant areas such as SQL databases, OLAP, cloud-native SaaS, or distributed systems.

• Prior technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer.

• Availability to meet scheduling needs necessary for delivering high-quality 24x7 support in a global, distributed setting.

• Excellent written and verbal communication skills in English.

• Capability to work fully remotely with dependable connectivity.

• Familiarity with ClickHouse, OSS, or open-source technologies is an advantage.

• Experience with Azure, GCP, or AWS is a plus.

• Knowledge of data pipelines such as Kafka, Kinesis, Spark, or RabbitMQ is a bonus.

🏝️ Benefits

• Flexible work environment with remote-friendly arrangements.

• Employer contributions towards healthcare costs.

• Stock options available for every new team member.

• Flexible time off in the US.

• Generous vacation entitlement in other countries.

• USD $500 allowance for home office setup for remote employees.

• Opportunities to connect with colleagues at company-wide offsite events.