Senior Technical Customer Success

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Ensure technical excellence, user engagement, and increased adoption of the StackSpot agentic engineering platform.

• Lead the technical onboarding process and StackSpot setup, making sure environments are properly configured and ready for use.

• Perform technical discovery sessions with clients to identify pain points in the development lifecycle and prioritize relevant use cases.

• Plan and conduct technical training sessions and workshops tailored for various audiences.

• Execute use-case demonstrations and technical presentations.

• Assist in promoting the adoption of the platform.

• Cultivate customer engagement and confidence throughout the onboarding process and in follow-up activities.

• Shorten the time to value and showcase measurable benefits within the first 30 days.

• Define and track metrics related to technical adoption.

• Serve as a liaison between customers, Product, and Engineering, converting technical feedback into actionable, prioritized enhancements.

• Develop and continuously refine technical playbooks for setup, troubleshooting, and best practices.

• Maintain and enhance the technical knowledge base with manuals, FAQs, tutorials, and videos.

• Test and iterate on technical processes in highly ambiguous environments.

⛳️ Requirements

• Practical experience in setting up enterprise platforms and automating integrations.

• Hands-on experience with generative AI tools and AI agents in the context of software development.

• Ability to analyze logs, instrument metrics, and interpret usage data to aid Customer Success decisions.

• Experience in facilitating technical training sessions and workshops for a variety of audiences.

• Proficiency in delivering technical demonstrations and executive presentations.

• Prior experience as a Technical Customer Success professional, FDE (Forward Deployed Engineer), Sales Engineer, Implementation Specialist, or Solution Architect in advanced-technology B2B SaaS.

• Preferred: Familiarity with DevOps practices, CI/CD, and software engineering platforms, including an understanding of processes following code generation such as validation, automation, delivery, observability, and governance.

🏝️ Benefits

• Freedom to work from any location.

• Flexible working hours.

• Educational assistance.

• Dedicated career development tools.

• Access to internal guilds and study and interest groups.

• Health insurance coverage.

• Dental insurance coverage.

• 24/7 telemedicine services.

• Free online therapy options.

• Wellhub access.

• Extended maternity leave.

• Extended paternity leave.

• CAZ – Zuppers Support Center.

• Meal and food allowances.

• Life insurance coverage.

• Transportation allowance.

• Home office allowance.

• Childcare assistance.

• Mobile phone plan allowance.

• Profit sharing and results-based bonuses.