Area Technical Support Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Offer technical guidance and field assistance for Wabtec OHV Drive Systems across Chile and other designated areas.

• Collaborate with the Global Mining Service organization, OHV Engineering teams, OEM partners, distributors, mining clients, warranty teams, and product support experts.

• Execute commissioning and startup tasks for newly installed OHV Drive Systems in accordance with Wabtec Vehicle Test Instructions.

• Identify and resolve technical issues through on-site evaluations, remote assistance, and system data analysis.

• Oversee OHV fleet performance, pinpoint root causes of failures, and align corrective measures with engineering and product teams.

• Generate field, commissioning, and technical reports utilizing Salesforce, ServiceMax, and other authorized systems.

• Assess warranty claims, deliver technical evaluations, and assist in failure investigations and component teardown processes.

• Organize return shipments of RMA components for factory assessment and resolution.

• Engage in NPI programs and provide field assistance for new product launches.

• Cultivate and sustain relationships with customers, OEMs, distributors, and internal stakeholders.

• Attend customer meetings, fleet evaluations, biweekly OEM discussions, monthly ASM updates, and other business reviews.

• Advocate for safety, regulatory compliance, One Wabtec culture, and continuous improvement initiatives throughout the assigned region.

⛳️ Requirements

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automation & Control Engineering, or a related field, with at least 3 years of experience in supporting mining truck drive systems; OR a technical degree, diploma, or equivalent qualification in Mechanical, Electrical, Electronics, or Automation & Control disciplines, with a minimum of 5 years of relevant field service, technical, or engineering experience involving mining truck drive systems.

• Proficiency in mining truck drive systems equipment design, validation, testing, commissioning, and field support.

• Strong technical troubleshooting abilities.

• Experience with engineering software, diagnostic tools, and business systems.

• Exceptional communication, interpersonal, collaboration, and leadership skills.

• Willingness to travel domestically and internationally up to 80% of the time.

• Experience operating in active mining environments, including high-altitude operations.

• Proficiency in English is preferred.

• Capability to perform work safely in active mining environments while adhering to customer and site safety protocols.

• Ability to work at high-altitude mining sites up to 5,500 meters (18,000 feet) above sea level and comply with site-specific occupational health regulations.

🏝️ Benefits

• Employees have the option to work remotely.

• Hybrid work setup that integrates remote work and on-site presence based on business requirements.

• Relocation assistance may be available if eligibility criteria are satisfied.

• Equal Opportunity Employer.

• Support for workplace accommodations.