Area Technical Support Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Deliver technical leadership and field support for Wabtec OHV Drive Systems throughout Chile and designated areas.

• Execute commissioning and startup procedures for newly installed OHV Drive Systems in accordance with Wabtec Vehicle Test Instructions.

• Identify and troubleshoot technical problems through on-site inspections, remote assistance, and system data evaluation.

• Track OHV fleet performance, determine root causes of failures, and collaborate with engineering and product teams on corrective measures.

• Generate field, commissioning, and technical reports using Salesforce, ServiceMax, and other approved platforms.

• Assess warranty claims, deliver technical evaluations, and assist in failure investigations and component disassembly activities.

• Organize return shipments of RMA components for factory analysis and resolution.

• Engage in NPI programs and provide field support for new product launches.

• Build and sustain relationships with customers, OEMs, distributors, and internal stakeholders.

• Attend customer meetings, fleet evaluations, biweekly OEM meetings, monthly ASM updates, and other business reviews.

• Advocate for safety, regulatory compliance, One Wabtec culture, and continuous improvement initiatives within the assigned territory.

⛳️ Requirements

• A Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Automation & Control Engineering, or a related field, with at least 3 years of experience supporting mining truck drive systems; or a technical degree, diploma, or equivalent qualification in a relevant discipline with a minimum of 5 years of applicable field service, technical, or engineering experience related to mining truck drive systems.

• Familiarity with mining truck drive systems, including equipment design, validation, testing, commissioning, and field support.

• Strong technical troubleshooting abilities and experience with engineering software, diagnostic tools, and business systems.

• Exceptional communication, interpersonal, collaboration, and leadership skills.

• Willingness to travel domestically and internationally up to 80% of the time.

• Experience working in active mining settings, including operations at high altitudes.

• English proficiency is preferred.

• Capability to safely carry out work in active mining environments while adhering to customer and site safety protocols.

• Compliance with site-specific occupational health standards for high-altitude operations.

🏝️ Benefits

• Employees have the option to work remotely.

• A hybrid work environment that necessitates a mix of remote work and on-site presence based on business requirements.

• Relocation assistance may be available if eligibility criteria are satisfied.

• Equal Opportunity Employer.

• Workplace accommodations can be provided upon request.