Senior Technical Account Manager – SIEM/Security Analytics

This is a fully remote position, open to applicants in California, +1 more state.

📋 Description

• Act as a power user of the Anomali Platform, assisting customers in maximizing their success with the technology.

• Take ownership of the customer adoption lifecycle, guiding them from onboarding to full production maturity.

• Organize and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with stakeholders at the analyst, director, and CISO levels.

• Convert technical usage insights into business value and security outcomes.

• Detect signals of expansion and renewal risk based on usage data and relationships with stakeholders.

• Communicate risk signals to Customer Success Managers (CSM) and Account Executive (AE) partners.

• Address technical requests from customers and proactively identify and resolve potential issues.

• Provide technical advice, guidance, and expertise to promote successful usage and adoption.

• Manage customer expectations while ensuring accountability.

• Serve as the customer's advocate and an internal champion.

• Foster customer advocacy.

• Monitor key account metrics and report progress to both internal and external stakeholders.

• Collaborate with Onboarding Engineers to facilitate smooth transitions.

• Work with Technical Support to ensure quick resolution of customer issues.

• Partner with Engineering to address customer-reported problems.

• Collaborate with Sales to provide an outstanding customer experience.

• Work with Product Management to advocate for customer feature requests.

• Oversee product usage, develop custom dashboards, recommend best practices, demonstrate ROI and value, and establish reference accounts.

• Offer feedback and insights to internal technical teams regarding emerging needs, continuous improvements, and new opportunities.

⛳️ Requirements

• Bachelor's degree in Computer Science, Engineering, or a related discipline; 3 additional years of relevant experience may substitute for the degree.

• Proven experience in presenting to and building trust with senior security leadership at the Director, VP, and CISO levels.

• Experience in conducting QBRs and EBRs that link technical adoption to business results.

• A customer-first, customer-focused mindset.

• Over 5 years of experience in technical customer success, solutions engineering, sales engineering, or a similar role, ideally within a SaaS or technology company.

• Familiarity with cybersecurity technologies and architectures, including SOAR, SIEM, firewalls, EDR/XDR, and security controls and logs.

• Extensive experience working with enterprise accounts, SecOps, and Threat Intelligence.

• Proficiency with at least one SIEM product such as Splunk, QRadar, or ArcSight, including implementation, configuration, integration, and optimization.

• Strong grasp of general networking concepts.

• Proficient in various operating systems and relevant log telemetry, such as network and identity telemetry.

• Experience in managing multiple stakeholders and projects as both a lead and a team player.

• Capability to influence senior executives.

• Strong critical-thinking and problem-solving abilities.

• Ability to perform under pressure in a fast-paced operational environment.

• Excellent communication, presentation, and interpersonal skills.

• Capacity to convey technical concepts to non-technical audiences.

• Experience with Gainsight, Salesforce, and JIRA.

• Willingness to travel up to 25% of the time.

• Must not currently or in the future require visa sponsorship to work in the US.

🏝️ Benefits

• Full-time employment.

• Remote work options available within the US.

• Hybrid schedule available for candidates located in the Bay Area at the Redwood City, CA headquarters.

• Chance to work with Anomali’s Intelligence-Native Agentic SOC Platform.

• Travel required up to 25% of the time.