Senior Technical Account Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Build enduring relationships with assigned accounts while understanding clients’ strategic objectives and their business impact.

• Offer leadership in projects, coordination, and architectural advice for cybersecurity, Zero Trust, and Illumio product endeavors.

• Manage and drive complex requests across multiple client engagements simultaneously.

• Deliver product insights to Product Management based on customer use cases and needs.

• Counsel customers on best practices and promote the adoption of Illumio solutions.

• Execute health assessments, document findings, and provide recommendations based on best practices.

• Serve as an advocate for customers within Illumio, ensuring that escalations are addressed promptly.

• Assist clients in avoiding or mitigating issues through proactive advisory services.

• Gather metrics and create reports that demonstrate project health and progress.

• Collaborate with Product Engineering, Customer Success, and Professional Services teams.

• Aid customers in maintaining secure, resilient, and high-performing Illumio environments.

⛳️ Requirements

• Familiarity with products in the cybersecurity industry, including firewalls, Zero Trust architecture, and security best practices.

• Strong technical foundation in advanced security; technical certifications are a plus.

• Experience in data center infrastructure, operating systems, desktop deployments, system administration, and/or technical architecture is preferred.

• Excellent communication, presentation, and interpersonal skills.

• Proven experience in deploying enterprise security solutions.

• Capability to articulate complex technical concepts to diverse audiences.

• Strong business acumen and adept problem-solving abilities.

• Ability to work autonomously as well as collaboratively in a team environment.

• 5–10 years of experience in supporting SaaS enterprise software.

• Willingness to travel 30% for customer visits.

• Bachelor’s degree in engineering or science (preferred).

• Understanding of routers, switches, load balancers, and security solutions from various vendors.

• Experience in integrating heterogeneous security environments.

• Familiarity with SIEM and SOAR in enterprise customer settings.

• Experience in a technical, customer-facing role supporting U.S. Federal Government clients.

🏝️ Benefits

• Equity opportunities.

• Employee incentive program / bonus.

• Medical, dental, and vision coverage.

• Health and dependent savings accounts.

• Life and disability programs.

• Paid parental leave.

• Voluntary benefit programs.

• Company-sponsored wellness program.

• Wellness reimbursement program.

• Retirement savings.

• Paid time off.

• Paid holidays.

• Remote/home-office-based work arrangement.

• Additional travel for training and conferences may be required.