Senior Technical Account Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of approximately 9 to 15 enterprise accounts from initiation through to renewal.

• Document success criteria and facilitate the execution of implementation plans.

• Assess business application mapping, prioritize criticality tiers, and establish RTO and RPO objectives.

• Convert Gambit findings into prioritized remediation strategies linked to business impact, engineering efforts, and risk mitigation.

• Provide guidance on backup policies, immutability, isolation, and effective recovery paths.

• Develop control-level evidence packages for internal audits, external auditors, and regulatory requirements including DORA, NIS2, SOX, SOC 2, ISO 27001, and NIST.

• Conduct quarterly business reviews with executive sponsors.

• Generate posture assessments and cost-of-remediation analyses validated against actual data.

• Manage escalations comprehensively, including high-severity incidents.

• Maintain a risk register and assess renewal readiness for each account.

• Provide expansion indicators to the Account Executive with technical rationale.

• Mentor junior TAMs and enhance team playbooks and templates.

• Advocate for customers to Product and R&D with data-supported demand.

• Foster customer retention, adoption, posture enhancement, and account growth without a quota obligation.

⛳️ Requirements

• Over 7 years of experience in technical account management, customer success engineering, technical consulting, solutions architecture, or post-sales technical delivery.

• At least 3 years of direct management of enterprise accounts.

• In-depth knowledge of at least one major cloud service.

• Practical experience in backup and disaster recovery, including retention, immutability, WORM, replication, restore point hygiene, and RTO and RPO planning in real enterprise settings.

• Proven experience supporting enterprise customers during audits or compliance reviews.

• Experience producing evidence aligned with controls for at least one of DORA, NIS2, SOX, SOC 2, ISO 27001, or NIST.

• Familiarity with infrastructure as code and understanding of drift in practice.

• Proficient in querying APIs, working with JSON, and conducting independent analyses.

• Increasing use of AI tools to enhance customer-facing tasks.

• Demonstrated success in retention and expansion of enterprise accounts, including stabilization of at least one at-risk account.

• Established credibility with CISOs and infrastructure leaders without direct leadership support.

• Experience in creating deliverables for executive audiences.

• Background in mentoring or reviewing colleagues' work.

• Experience in implementing improvements that have been adopted by the team.

• Completion of four years of college-level coursework in a technical discipline or equivalent hands-on experience.

• Willingness to travel up to 20% of the time.

• Nice to have: experience with a cyber resilience, backup and recovery, data protection, CSPM, or observability vendor, or with products like Veeam, Rubrik, Cohesity, or Commvault.

• Nice to have: prior hands-on experience in a cloud, infrastructure, SRE, or security engineering role.

• Nice to have: familiarity with agentic AI tools or MCP-based integrations in a customer-facing environment.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• A $350 work-from-home stipend to establish a conducive work environment.

• Collaborate with intelligent, supportive, and cooperative colleagues who are eager to create something significant together.