Senior Technical Account Manager

This is a fully remote position, open to applicants in Latin America.

📋 Description

• Manage the post-sale technical relationship across LATAM, from onboarding to renewal.

• Facilitate the onboarding process for enterprise customers, promote platform adoption, demonstrate early value, and integrate the platform into customer workflows.

• Perform structured and regular account-health evaluations while identifying accounts that may be at risk.

• Oversee renewals throughout LATAM and pinpoint opportunities for expansion.

• Act as the primary contact for complex issues in Portuguese, Spanish, and English.

• Cultivate in-depth knowledge of the product and platform to provide guidance to customers regarding technical benefits, architecture, and implementation strategies.

• Translate regional customer feedback into actionable insights for product development and go-to-market strategies.

⛳️ Requirements

• Native or fluent in Portuguese, fluent in Spanish, and possess native-level English proficiency suitable for client interactions.

• Background in account management, customer success, or technical client-facing roles within B2B SaaS, martech, or digital marketing/SEO.

• Experience managing accounts independently from start to finish.

• Familiarity with GEO, SEO, LLMs, or AI search concepts.

• Over 7 years of experience in enterprise Customer Success or Technical Account Management.

• Ability to engage in technical discussions and quickly understand product mechanics.

• Self-motivated, organized, and adept in a technical setting, even amidst ambiguity.

• Experience during the startup growth phase, particularly in the 1–10 million ARR range (from Seed to Series B equivalent).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Flexible work arrangements and remote work options.

• Opportunities for professional development and continuous learning.

• Comprehensive health and wellness benefits.

• Collaborative and innovative company culture.