Senior Technical Account Manager

This is a fully remote position, open to applicants in New York.

📋 Description

• Lead and manage customer technical projects, including the implementation and deployment of Airbyte solutions.

• Ensure that implementations are in line with client specifications and adhere to industry best practices.

• Provide guidance to customers throughout their journey with technical expertise and hands-on support.

• Diagnose and resolve issues related to Kubernetes workloads, pods, networking, storage, resource management, and deployments in production environments.

• Address complex data movement challenges involving SQL, CDC, database replication, and data synchronization.

• Troubleshoot REST API and integration challenges with a focus on HTTP methods, OAuth, API keys, JWT, webhooks, and JSON.

• Advise clients on the integration of LLM-based tools into their existing data architecture in conjunction with Airbyte connectors.

• Collaborate directly with clients’ technical teams to assess needs and customize solutions.

• Work alongside technical support, Product, and Engineering teams to resolve issues and introduce new features.

• Assist clients in evaluating and adopting AI agent frameworks for autonomous data agents utilizing Airbyte as a data source.

• Partner with Sales to identify and enhance opportunities for customer growth.

• Act as the primary source of customer technical requirements, expectations, and necessary functionalities within the organization.

• Collaborate with Product and Engineering teams to highlight customer needs and influence the product roadmap.

• Demonstrate Airbyte’s offerings and best practices to clients and at industry events.

• Act as a brand ambassador and nurture relationships with key stakeholders.

• Promote best practices for developing AI-ready data stacks.

• Create and present technical content, including blog posts, demos, and conference presentations.

⛳️ Requirements

• Over 6 years of experience in a customer-facing technical position, such as Technical Account Manager, resident solutions architect, professional services engineer, or consultant.

• Extensive hands-on experience with Kubernetes in production settings, including troubleshooting of workloads, pods, networking, storage, resource allocation, and deployment challenges.

• At least 2 years of experience in a startup setting, preferably within modern data infrastructure, including cloud applications, databases, ELT tools, data warehouses, or related domains.

• Practical experience with one or more AI frameworks.

• Familiarity with AI agent frameworks and best practices in prompt engineering is a significant advantage.

• Demonstrated success in supporting products that have a direct impact on business productivity.

• Strong focus on customer orientation, ensuring smooth onboarding and ongoing technical success.

• Excellent interpersonal and presentation skills.

• Remote work capability from New York City, supporting the East Coast Timezone.

• Must indicate whether sponsorship is necessary to legally work in the U.S.

🏝️ Benefits

• Flexible PTO with a culture that promotes taking at least 25 days off each year.

• 16 weeks of fully paid parental leave available for all parents.

• Comprehensive medical, dental, and vision insurance for employees and their dependents.

• 401(k) retirement savings plan.

• Budget for professional development, conference attendance, and book reimbursement.

• Commuter benefits along with monthly internet reimbursement.

• Complimentary breakfast and lunch in our San Francisco office.

• Collaborative, in-person culture that emphasizes learning, growth, and impact.

• Equity options.

• Commission structure.