Senior Systems Support Engineer

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Employ incident management procedures and tools, along with application monitoring metrics and tools, to create reports and implement corrective measures.

• Comprehend intricate application systems and troubleshoot issues that affect business operations.

• Adhere to standards and best practices to enhance system operational efficiency, stability, and availability.

• Utilize continuous delivery methodologies to develop, support, and deliver high-quality software, adding value for end customers.

• Implement logging techniques for alerting, monitoring, and identifying the root causes of incidents.

• Leverage DevOps tools and methodologies to deploy and manage software services.

• Provide mentorship to less experienced colleagues by sharing technical knowledge and demonstrating leadership.

• Apply insights from Thoughtworks’ Technology Radar to address client challenges.

⛳️ Requirements

• Proficiency in programming languages such as Java, Python, or C#.

• Strong analytical and troubleshooting capabilities.

• Experience with relational databases including SQL and DataBricks.

• Familiarity with containerization technologies like Docker.

• Knowledge of CI/CD tools such as Jenkins and Azure Pipelines.

• Experience with both relational and non-relational databases.

• Understanding of application monitoring solutions such as DataDog, Prometheus, or Grafana.

• Capability to ensure that bug fixes and enhancements are of high quality and thoroughly tested.

• Comfortable working within Agile frameworks like Scrum and/or Kanban.

• Strong communication and articulation skills.

• Active participation in the external tech community, with a willingness to share knowledge through speaking engagements, open source contributions, blogs, and more.

• Ability to implement cloud best practices for optimizing resources, monitoring, and alerting.

• Competence in applying security best practices.

• Ability to provide guidance and mentorship to junior consultants.

• Willingness to engage in a 24x7 on-call rotation as needed.

• Authorization to work in the US without the need for current or future visa sponsorship.

• Bonus: Experience in AI/ML and familiarity with AI-driven development tools.

🏝️ Benefits

• Career support through interactive tools and a variety of development programs.

• Supportive teammates who encourage employee growth and career paths.

• Equal employment opportunities with reasonable accommodations available.

• AI-assisted recruitment processes that include human review and decision-making.

• Detailed benefits information can be found at this link.