Senior Systems Engineer, ServiceNow

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Maintain hardware systems, along with their operating systems and connectivity features, in an operational and integrated manner.

• Monitor, analyze, and plan necessary upgrades to ensure sufficient system capacity and availability.

• Provide technical leadership and support for computing systems and their integration.

• Conduct and present analyses on performance and capacity.

• Diagnose issues and coordinate problem resolution across the server and distributed systems environment, including collaboration with vendors and manufacturers.

• Respond to customer needs, manage customer relationships, and ensure issues are resolved completely.

• Assist application teams with both project and support activities.

• Engage in and communicate effectively with project teams.

• Develop strategies for system-to-network connectivity and interfacing.

• Review technology projects, analyze business requirements, recommend and implement system modifications, and document technical specifications.

• Create project plans, scopes, effort projections, schedules, and implementation strategies in collaboration with project managers.

• Establish and enforce standards, policies, and procedures for local area networks.

• Contribute to both long- and short-term technology planning.

• Integrate vendor, manufacturer, and subject-matter expertise into Northwestern Medicine.

• Mentor both immediate team members and application team members.

• Contribute to the IS Knowledge Repository.

• Provide on-call support.

⛳️ Requirements

• A minimum of 7 years of experience in the core discipline.

• Strong verbal and written communication skills.

• Preferred: Bachelor's degree in computer science or a related field.

• Preferred: At least 5 years of experience in the core discipline within the healthcare industry.

• Extensive working knowledge of NMHC IT server and distributed systems.

• Technical proficiency in assigned services and systems, including their integration and interaction.

• Diagnostic skills across a server and distributed systems IT environment.

• Capability to provide technical leadership and systems integration support.

• Ability to analyze performance and capacity effectively.

• Understanding of business and clinical processes as well as customer operational environments.

• Proficiency in developing technical specifications and project plans.

• Capacity to establish and enforce LAN standards, policies, and procedures.

• Ability to provide on-call support.

🏝️ Benefits

• Tuition reimbursement.

• Loan forgiveness.

• 401(k) matching.

• Lifecycle benefits.

• Competitive benefits promoting physical, emotional, and financial well-being.

• A sign-on bonus may be available for this position (subject to eligibility).