Senior Systems Engineer

This is a fully remote position, open to applicants in Alabama.

📋 Description

• Lead technical evaluations and convert business requirements into secure, scalable infrastructure designs.

• Design and implement solutions within Azure, Microsoft 365, and Intune/Endpoint Manager.

• Execute Autopilot deployments, compliance and conditional access policies, as well as application packaging.

• Redesign and enhance networks, encompassing firewalls, switching, routing, and VLAN configurations.

• Carry out standard network tasks using the command-line interface (CLI).

• Diagnose network loops and configure switches effectively.

• Provide support for HP/Dell switch environments and SonicWall/Fortinet firewalls.

• Manage and administer Windows Server roles, Office 365, and Azure services.

• Construct and secure servers and workstations.

• Develop comprehensive statements of work and project scopes.

• Take ownership of and resolve complex Level 3+ escalations through in-depth troubleshooting, root-cause analysis, and long-term solutions.

• Create documentation for architectures, deployments, and operational workflows.

• Mentor junior and mid-level technicians.

• Evaluate sales proposals, confirm technical scope, and identify possible challenges.

• Coordinate with account managers, project managers, and clients for effective project execution.

• Promote best practices in cloud security, automation, monitoring, and MSP tools.

⛳️ Requirements

• Over 5 years of experience in a Managed Service Provider (MSP) or high-volume IT support setting.

• Extensive experience with Windows Server versions 2016/2019/2022, Active Directory, Group Policy, and DNS.

• Proficient in Microsoft 365 administration and security.

• Experience with Azure infrastructure and virtual networking.

• AZ-104 certification or higher is preferred.

• Familiarity with VMware, Hyper-V, and AVD.

• Knowledge of Layer 2/3 networking, VPNs, and firewalls, including SonicWall and Meraki.

• Experience in scripting and automation, preferably with PowerShell.

• Strong documentation skills and familiarity with ConnectWise.

• Confident in communication and capable of explaining solutions to non-technical users.

• AZ-305, CCNA/CCNP, or cybersecurity-related certifications are advantageous.

🏝️ Benefits

• Genuine opportunities for career advancement.

• Autonomy to manage projects and make decisions.

• Collaborative workplace culture.

• Paid certifications.

• Flexible hybrid work options.

• Comprehensive nationwide medical, dental, life, and long-term disability insurance (100% coverage for LTD and life).

• Generous paid time off and Mental Health Days.

• 401(k) plan with company matching.

• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.

• Paid training and assistance with certifications.

• $500 sign-on bonus.

• Quarterly team events and career coaching.