L2 Linux Systems Engineer – SUSE, RHEL, Ubuntu

This is a fully remote position, open to applicants in India.

📋 Description

• Address Level 2 incidents and service requests associated with Unix/Linux server operations.

• Oversee and troubleshoot environments based on SUSE, RHEL, and Ubuntu.

• Analyze CPU, memory, filesystem, disk space, process, and system-service challenges.

• Conduct routine OS administration tasks, including user management, permissions, packages, LVM, NFS, SSH, DNS, and cron jobs.

• Implement authorized OS patching, vulnerability remediation, and security hardening measures.

• Carry out server maintenance, validate reboots, apply configuration changes, and perform post-change health assessments.

• Investigate monitoring alerts and assist with major incident recovery efforts.

• Escalate complicated issues to Level 3 support, providing thorough diagnostics, logs, and troubleshooting documentation.

• Adhere to ITIL processes related to Incident, Problem, Change, and Request Management.

• Keep runbooks, technical documentation, and shift handover notes up to date.

• Collaborate with teams in Storage/Backup, Networking, Security, Database, Cloud, and Application domains.

• Assist with Disaster Recovery activities, operational enhancements, and global 24x7 service provision.

⛳️ Requirements

• 3-6 years of hands-on experience in Unix/Linux system administration.

• Proficient knowledge of SUSE, RHEL, or Ubuntu.

• Strong troubleshooting capabilities across OS services, processes, logs, filesystems, and performance metrics.

• Familiarity with LVM, NFS, SSH, DNS, package management, and cron jobs.

• Experience in OS patching, vulnerability remediation, and establishing security baselines.

• Exposure to monitoring tools and ITSM platforms like ServiceNow or its equivalents.

• Solid understanding of ITIL Incident, Problem, and Change Management principles.

• Basic Shell/Bash scripting skills; familiarity with Python or Ansible is a plus.

• Experience in SLA-driven enterprise production operations and willingness to work rotational shifts.

• Preferred qualifications include RHCSA/RHCE or equivalent Linux certification.

• Experience with CIS benchmarks and patch management tools is preferred.

• Knowledge of VMware, AWS/Azure, backup solutions, and disaster recovery strategies is advantageous.

• Familiarity with Ansible and automation practices is preferred.

🏝️ Benefits

• A dynamic environment supported by strong customer and partner networks.

• A culture that promotes innovation, collaboration, and continuous learning.

• A diverse and inclusive workplace.

• An equal opportunity employer.