Senior Support Representative, Florida Scholarship Programs

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serve as a liaison among parents, affiliated school partners, and FLVS regarding scholarship and FLVS-related information.

• Approve the placement of scholarship-funded students into their selected FLVS courses.

• Collaborate with private institutions and FLVS enrollment teams to ensure timely registration.

• Address intricate customer needs and escalate issues when necessary.

• Manage, prioritize, and escalate written and verbal customer inquiries effectively.

• Review and process requests for course cancellations.

• Initiate and handle course drops due to non-response or non-payment.

• Monitor, assess, and achieve departmental goals and metrics related to revenue and customer service.

• Stay informed about school choice options available for Florida students.

• Contribute to the development of standard operating policies and procedures.

• Adhere to deadlines, respect schedules, and coordinate resources and meetings efficiently.

⛳️ Requirements

• Associate’s degree or an equivalent combination of education and relevant experience.

• A minimum of three years of high-level administrative and customer service experience.

• Proficient in data input and experienced with MS Office software.

• Familiarity with Microsoft 365, including intermediate skills in Excel and Outlook.

• Strong, documented attention to detail and commitment to customer satisfaction.

• Exceptional verbal and written communication skills.

• Capability to work within a detail-oriented, deadline-driven environment.

• Ability to prioritize tasks while consistently maintaining quality.

• Strong interpersonal and customer service abilities.

• Excellent organizational skills, including the capacity to schedule and prepare materials punctually.

🏝️ Benefits

• Competitive salaries.

• Comprehensive benefits package.

• Generous paid time off, encompassing 25 holidays, vacation, and sick leave.

• Opportunities for professional development.

• Occasional travel for meetings, trainings, and conferences, with travel expenses and overnight stays covered as necessitated by business travel requirements.