Senior Support Engineer, EMEA

This is a fully remote position, open to applicants in France, +3 more countries.

📋 Description

• Deliver direct, Slack-first technical assistance to customers utilizing Qdrant, primarily in an asynchronous manner.

• Diagnose production issues across Kubernetes, cloud infrastructure, networking, storage, and the database layer.

• Lead investigations into incidents and transform recurring issues into documented diagnostics and repeatable solutions.

• Utilize AI-assisted tools to enhance the speed of triage when beneficial.

• Collaborate with engineering and platform teams to address customer concerns and provide feedback for product improvements.

• Develop and sustain internal tools that enhance the efficiency and observability of support workflows.

• Create and update documentation for both customers and the internal team.

• Exemplify strong technical performance, initiative, and collaboration with stakeholders throughout the organization.

⛳️ Requirements

• At least 5 years of experience in a customer-facing support or infrastructure role, preferably in production Kubernetes environments.

• Strong practical skills in Kubernetes.

• Proficient in Python or a comparable language for scripting and automation tasks.

• Experience with Kafka or similar distributed messaging platforms.

• Comfortable operating within AWS, GCP, or Azure environments.

• Solid comprehension of database internals and their behavior under production load.

• A Certified Kubernetes Administrator (CKA) certification is an advantage.

• Familiarity with vector search or vector database technologies.

• Experience with Terraform and infrastructure-as-code practices.

• A background in security is a plus.

• Proficient in using observability tools such as Prometheus or Grafana.

• Experience in automating support workflows.

• Ability to communicate clearly with both technical and non-technical audiences.

🏝️ Benefits

• A competitive salary along with additional perks.

• Flexible working hours and an async-friendly culture.

• Opportunity to select your own laptop equipment.

• For full-time employees based in the US: 401k match.

• For full-time employees based in the US: health, dental, and vision insurance.

• For full-time employees based in the US: flexible PTO policy.