Senior Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Diagnose and address intricate technical challenges escalated by Nebius clients.

• Specialize in Linux, networking, security, Kubernetes, and cloud environments.

• Investigate and resolve storage-related issues utilizing data storage principles.

• Troubleshoot deployment models, performance concerns, and integration difficulties within ML pipelines.

• Create automation scripts in Python and Bash to enhance processes and optimize workflows.

• Deliver prompt updates and clear explanations to customers regarding the status and resolution of issues.

• Swiftly escalate unresolved issues to minimize service interruptions.

• Sustain and enhance technical documentation for troubleshooting and issue prevention.

⛳️ Requirements

• Proficient in advanced Linux administration.

• Intermediate knowledge of networking.

• Intermediate understanding of Kubernetes.

• Intermediate experience with cloud solutions: AWS, Azure, and GCP.

• Intermediate skills in Python/Bash scripting.

• Intermediate experience in ML training, inference, and pipelines.

• Intermediate knowledge of data storage concepts.

• Advanced capabilities in troubleshooting and problem-solving.

• Bachelor’s degree in Computer Science, Information Technology, or a related field.

• Over 5 years of experience in technical support.

• At least 3 years of practical experience in cloud environments.

• Willingness to work rotational shifts or on-call support as needed.

• Strong analytical abilities.

• Excellent communication skills.

• Customer-focused mindset.

• Must have authorization to work in the country of application and provide proof of employment eligibility.

🏝️ Benefits

• 100% company-covered medical, dental, and vision insurance for employees and their families.

• 401(k) plan with a company match of up to 4% and immediate vesting.

• 20 weeks of paid parental leave for primary caregivers.

• 12 weeks of paid parental leave for secondary caregivers.

• Remote work reimbursement of up to $85/month for mobile and internet expenses.

• Company-paid short-term, long-term, and life insurance coverage.

• Competitive salary.

• Opportunities for career advancement and professional development.

• Flexible work arrangements and ownership of projects.

• A collaborative and innovative workplace culture.

• Chance to engage in impactful AI projects.

• An international work environment with talented teams.