Senior Support Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the technical delivery of managed services and project engagements for IBM i / iSeries, focusing on planning, risk management, dependencies, and mitigation strategies.

• Spearhead IBM i security projects that encompass user profile governance, authority management, auditing, compliance reviews, MFA integrations, vulnerability remediation, and system hardening.

• Evaluate and address system performance issues related to CPU, memory, disk, job subsystems, Db2 for i workloads, and application execution characteristics.

• Provide practical guidance on IBM i infrastructure architecture, automation, integration, deployment, upgrades, migrations, and platform readiness.

• Design, test, validate, and implement patching, PTF management, monitoring, compliance, and operational processes across development, QA, and production environments.

• Manage, validate, and support high availability and disaster recovery solutions, including PowerHA, MIMIX, Quick-EDD, iCluster, and backup/recovery testing programs.

• Support IBM Power Systems infrastructure, which includes PowerVM, logical partitions (LPARs), virtual I/O configuration, storage connectivity, firmware maintenance, and platform lifecycle planning.

• Promote standardized, scalable technical decisions that enhance platform stability, security, compliance, maintainability, and operational efficiency.

• Act as the main technical contact for clients, converting business objectives into actionable roadmaps, execution plans, milestones, and recommendations.

• Assist in managed services delivery and pre-sales solutions in collaboration with IBM and third-party vendors concerning upgrades, migrations, disaster recovery, hardware, and service expansion opportunities.

• Facilitate modernization initiatives that involve REST APIs, web services, integration platforms, automation frameworks, and hybrid cloud architectures.

⛳️ Requirements

• A minimum of 7 years in consulting, managed services, or enterprise infrastructure with practical experience in IBM i / AS/400 administration, maintenance, patching, or upgrades.

• In-depth knowledge of IBM i / iSeries operations, Power systems, PTF management, high availability, disaster recovery, monitoring, and platform governance.

• Proficient in administering IBM i operating systems, covering user profiles, subsystems, job scheduling, BRMS, system values, TCP/IP services, printing, security, and performance monitoring.

• Familiarity with IBM Power Systems hardware, PowerVM virtualization, HMC administration, LPAR management, firmware maintenance, and storage integration.

• Experience with IBM i high availability technologies such as MIMIX, PowerHA, Quick-EDD, or iCluster.

• Knowledge of Db2 for i administration, SQL performance analysis, database maintenance, backup strategies, and application troubleshooting.

• Proficient in automation and scripting technologies including CL, RPG utilities, SQL Services, ACS Run SQL Scripts, Python, Ansible, or PowerShell.

• Experience in leading technical delivery activities, projects, workstreams, or small to moderate teams in client-facing settings.

• Ability to engage senior technical stakeholders, convert requirements into actionable plans, and convey complex topics clearly to both technical and non-technical audiences.

• Experience in developing automated testing, validation, monitoring, compliance, or operational tools for IBM i / AS/400 environments.

• Familiarity with system outages, PTF failures, HA role swaps, DR tests, IPL planning, P1/P2 application incidents, and JD Edwards.

• Strong skills in problem-solving, documentation, quality assurance, follow-through, collaboration, and service delivery governance.

• IBM i, Power Systems, or ITIL certifications, or equivalent industry experience are preferred.

• Previous consulting or managed services experience is preferred, including knowledge of ITIL, change management, incident management, vendor coordination, and scheduled off-hours support.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Retirement plan with company matching.

• Opportunities for professional development and continuing education.

• Flexible work arrangements and a supportive work environment.