Senior Strategy & Ops Lead, Post-Sale Product Adoption

This is a fully remote position, open to applicants in California.

📋 Description

• Take ownership of new product adoption as a key metric within Samsara’s post-sale organization.

• Incorporate every new product into post-sale processes, encompassing sponsorship, enablement, and success metrics.

• Collaborate with Product/R&D during the early stages of product launches to design adoption strategies proactively.

• Analyze adoption data to pinpoint areas where customers are not engaging with products and understand the reasons behind it.

• Create and implement strategies to address and rectify adoption gaps effectively.

• Facilitate a regular cross-functional meeting with Scaled Implementation & Success, Enterprise Implementation & Success, Customer Education, Partnerships, and Lifecycle Marketing.

• Influence and coordinate initiatives across five post-sale teams without direct authority.

• Escalate issues to the VP of Customer Success when necessary.

• Foster relationships with leaders across various functions.

• Develop adoption plans and metrics prior to or upon general availability.

• Ensure that adoption gaps are identified and addressed in a measurable and timely manner.

⛳️ Requirements

• Over 8 years of experience in an internal-facing role such as Strategy & Operations, Business Operations, or Program/Project Management.

• Demonstrated success in driving results on cross-functional initiatives without formal authority.

• Strong comprehension of post-sale, customer-facing functions such as implementation, customer success, or customer education.

• Capability to work independently and execute tasks personally.

• Proficiency in defining metrics, creating or utilizing dashboards, and analyzing adoption data.

• Excellent written and verbal communication skills.

• Ability to present results and influence senior stakeholders effectively.

• Experience at Samsara or a similarly structured, fast-paced organization is an advantage.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-led remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation opportunities exceeding market standards.