Senior Specialist Adoption Architect, Ansible

This is a fully remote position, open to applicants in Florida.

📋 Description

• Offer expertise in adoption to Account Solution Architects and Customer Success Executives by evaluating account plans, leading workshops, and establishing success plan initiatives.

• Implement technical engagements that promote product adoption, address obstacles, and align with customer success metrics such as ARR growth and usage.

• Assess solution architectures to ensure alignment with product best practices and enhance customer environments for better adoption.

• Recognize systemic adoption barriers among customers and convert insights into scalable best practices and resources for sales plays.

• Collaborate with Account Executives, Account Solution Architects, and Customer Success Executives to tackle technical adoption hurdles.

• Interact with product teams to convey Voice of the Customer insights, influence roadmap priorities, and ensure best practices meet customer requirements.

• Monitor and report on engagement outcomes, adoption metrics, and progress on success plans.

• Oversee the activities of fellow team members and provide mentorship to junior staff as necessary.

⛳️ Requirements

• Capability to independently resolve intricate adoption challenges through innovative solutions.

• Experience in identifying technical and organizational obstacles.

• Proven experience in designing customized enablement strategies.

• Ability to work collaboratively with Account Solution Architects, Customer Success Executives, Account Executives, product leaders, and customers.

• Proficiency in providing adoption expertise, facilitating workshops, and formulating success plan initiatives.

• Skill in executing technical engagements that foster product adoption and eliminate blockers.

• Competence in reviewing solution architectures and enhancing customer environments for improved adoption.

• Ability to identify systemic adoption barriers and create scalable best practices and sales play resources.

• Capability to convey Voice of the Customer insights and influence roadmap priorities.

• Proficient in tracking and reporting engagement outcomes, adoption metrics, and progress on success plans.

• May coordinate team activities and mentor junior personnel.

🏝️ Benefits

• Comprehensive medical, dental, and vision insurance.

• Flexible Spending Account for healthcare and dependent care.

• Health Savings Account available with a high deductible medical plan.

• Retirement 401(k) plan with employer matching.

• Paid time off along with holidays.

• Paid parental leave plans for all new parents.

• Leave benefits that include disability, paid family medical leave, and paid military leave.

• Employee stock purchase plan.

• Reimbursement for family planning expenses.

• Tuition reimbursement program.

• Transportation expense account.

• Employee assistance program.