Senior Strategic Implementation Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide guidance and support to strategic customers during onboarding, adoption, advocacy, and renewal phases.

• Oversee the deployment of Samsara IoT technology for large-scale enterprise clients.

• Maintain customer relationships and ensure the successful implementation and adoption of solutions.

• Develop launch plans and roadmaps aimed at enhancing product usage.

• Monitor implementation progress, customer participation, product adoption, and overall account health.

• Conduct training sessions and showcase Samsara technology to both executives and everyday users.

• Address customer challenges across a variety of use cases.

• Manage multiple customer engagements simultaneously.

• Work collaboratively across departments including Sales, Support, Sales Engineering, and Product.

• Have a comprehensive understanding of Samsara’s platform capabilities and be able to articulate them clearly.

• Provide mentorship to Customer Success and Support teams.

• Promote and exemplify Samsara’s cultural principles.

⛳️ Requirements

• A minimum of 10 years of experience in technology consulting and/or customer-facing technology implementation roles.

• Experience in Enterprise SaaS is preferred.

• Strong skills in priority management and high emotional intelligence.

• Outstanding executive stakeholder management and communication abilities.

• Experience in supporting or working with technical products.

• Excellent problem-solving capabilities.

• Consultative skills with a background in end-to-end system implementations.

• Demonstrated ability to build trust and communicate effectively with executives, Product and Engineering leadership, and software users.

• Initiative and the ability to excel in a fast-paced, dynamic environment.

• Diplomatic, tactful, and composed under pressure.

• Bachelor’s degree from an accredited four-year institution.

• Experience in serving and supporting large-scale business solutions at Fortune 500 companies is preferred.

🏝️ Benefits

• Performance-based bonus/variable pay.

• Equity options for eligible positions.

• Flexible, employee-driven remote work model.

• Professional development stipend available.

• Comprehensive health insurance plans.

• Parental leave policies.

• Competitive total compensation opportunities above market standards.

• Flexible working arrangements including remote, hybrid, or on-site options where applicable.