Senior Strategic Account Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Take charge of renewal and expansion sales for designated accounts, ensuring revenue retention and promoting account growth.

• Create and implement strategic account plans that address renewal milestones, stakeholder relationships, customer priorities, retention risks, and growth opportunities.

• Cultivate trusted relationships with executive sponsors and stakeholders across business, technology, security, and procurement teams.

• Enhance engagement throughout customer divisions and global offices.

• Identify and manage intricate cross-sell and upsell opportunities, typically valued at $500K or more, from qualification through negotiation and closure.

• Take ownership of expansion pipeline development and progression, coordinating internal resources to discover opportunities and facilitate customer decisions.

• Collaborate with technical and customer-facing teams to showcase business value, mitigate renewal risks, and uphold customer commitments.

• Lead commercial discussions encompassing proposals, procurement, contract negotiations, and renewal execution.

• Keep accurate records of opportunities, renewal timelines, and revenue forecasts.

• Relay account progress, risks, and support requirements.

• Advocate for customer priorities internally and share insights with Product, Support, and Sales teams.

⛳️ Requirements

• 8+ years of experience in enterprise software sales or strategic account management, with direct accountability for renewals and expansion revenue.

• Proven track record of retaining and expanding major enterprise accounts, evidenced by measurable results in renewals, expansion, and sales targets.

• Experience in managing relationships with large banks or similarly complex financial services organizations, navigating multiple business units, buying groups, and procurement processes.

• Demonstrated ability to lead complex commercial negotiations and successfully close significant cross-sell and upsell opportunities.

• Strong skills in account planning and relationship development, including fostering executive sponsorship and engaging stakeholders across various functions and regions.

• Commercial acumen and initiative to identify opportunities, build pipeline, and advance deals while coordinating internal resources.

• Excellent communication and presentation skills, with the capability to link technical solutions to customer business priorities and measurable value.

• A collaborative mindset, personal accountability, and the ability to maintain momentum through intricate sales cycles.

• Preferred: experience in selling cybersecurity, identity security, fraud prevention, or other related enterprise technology solutions to financial services organizations.

🏝️ Benefits

• Commitment to diversity and inclusion.

• Opportunities for customer visits to offices in the UK and internationally.