Senior Specialist, Technology Enablement

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Collaborate with the CIO and technology leaders to create, sustain, and articulate the enterprise IT Roadmap.

• Drive strategic planning efforts to align technology investments with the organization's priorities.

• Monitor the progress of the roadmap, including dependencies, risks, and milestones across technology projects.

• Oversee enterprise technology activities, including prioritization, sequencing, and resource allocation.

• Supervise cross-functional technology initiatives and enhance stakeholder communication.

• Identify and escalate risks, issues, and dependencies impacting strategic projects.

• Assist in technology governance and investment decision-making processes.

• Manage the intake process for technology projects and demand.

• Collect, analyze, document, and refine business, functional, and technical requirements.

• Perform assessments of the current state and suggest process and technology enhancements.

• Aid in vendor evaluations, solution assessments, and business case development.

• Formulate and implement change management, communication, stakeholder engagement, and adoption strategies.

• Organize end-user training, knowledge transfer, and awareness efforts.

• Evaluate adoption outcomes and recommend corrective measures.

• Create and maintain dashboards, scorecards, reports, KPIs, OKRs, and technology health metrics.

• Keep the IT risk register updated and assist in technology risk management.

• Provide executive-level reports and recommendations to technology leadership.

• Examine, document, and enhance business and technology processes.

• Establish and uphold process documentation, standards, and workflows.

• Promote compliance, governance, policy adherence, and continuous improvement initiatives.

• Contribute to the FY27 CRM Assessment and Enterprise Data Assessment.

• Support the Cybersecurity Framework and Program.

• Aid in the implementation and enhancement of the IT Service Management program.

• Facilitate organizational readiness, governance, and adoption regarding AI solutions and capabilities.

• Assist in vendor selection, evaluation, relationship management, procurement, and renewals.

• Monitor vendor performance, contractual commitments, and service delivery.

⛳️ Requirements

• A mature and personal Christian faith.

• A strong commitment to World Relief’s mission, vision, and values.

• A desire to serve and empower the Church to positively impact vulnerable communities.

• Ability to affirm and/or acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and the National Association of Evangelicals' For the Health of The Nation document.

• A Bachelor’s degree in Information Technology, Business Administration, Information Systems, or a related field.

• At least five years of progressively responsible experience in business analysis, technology enablement, IT strategy, project coordination, technology operations, or a related discipline.

• Proven experience in gathering, documenting, and refining business requirements.

• Experience in facilitating stakeholder engagement across both business and technical teams.

• Familiarity with change management, communication, training, and user adoption initiatives.

• Strong analytical, organizational, facilitation, and problem-solving capabilities.

• Experience with process mapping, process improvement, and workflow management.

• Ability to manage multiple priorities and coordinate cross-functional initiatives effectively.

• Excellent written, verbal, presentation, and interpersonal communication skills.

• Skill in translating complex technical concepts into accessible, business-friendly language.

• Proficiency in Microsoft 365 and collaboration tools.

• Ability to work independently and influence outcomes without direct authority.

• A Christian faith is a prerequisite for employment.

🏝️ Benefits

• A competitive benefits package for full-time employees.

• An employee discount program for full-time employees.

• A well-being program recognized with the Gold-level Cigna Healthy Workforce Designation.

• Reasonable accommodations for individuals with disabilities.

• A drug-free workplace and pre-employment substance abuse testing.