Senior Specialist, Outsourced Payroll – ADP WFN

This is a fully remote position, open to applicants in Illinois, +4 more states.

📋 Description

• Ensure the accuracy of client payroll information within their designated payroll system and address any discrepancies.

• Review and/or process payrolls to meet client deadlines, which includes updating employee records, calculating and disbursing bonuses or severance, reviewing federal and state income tax calculations, and reconciling payroll deposits, tax withholdings, and wage garnishments.

• Generate reports detailing employee earnings, taxes, deductions, and employer contributions for social security and unemployment.

• Build trusted relationships with clients and provide consultation on payroll-related matters.

• Uphold the confidentiality of employee data.

• Convey detailed information effectively in both written and verbal forms.

• Offer technical software support to clients.

• Identify and document out-of-scope work while seeking opportunities to enhance client services.

• Assist the implementation team as necessary.

• Conduct interviews with clients to assess their payroll needs.

• Oversee new client implementation projects, ensuring they are completed on time and meet client satisfaction.

• Provide training to clients on payroll processes.

• Support and offer feedback to new hires and less experienced team members.

• Share insights and lessons learned to enhance team capabilities and knowledge.

• Research and maintain up-to-date knowledge of ADP software platforms.

• Stay informed about local, state, and federal regulations and practices.

⛳️ Requirements

• Minimum of 3 years of relevant payroll experience is required.

• Bachelor’s degree or equivalent experience in lieu of a degree.

• Certified Payroll Professional (CPP) is preferred.

• Experience with ADP WFN software and implementation is essential.

• Proficient in Outlook and the Microsoft Office Suite.

• Highly detail-oriented with a strong focus on accuracy.

• Excellent organizational and time management abilities.

• Strong adaptability and ability to multitask.

• Capacity to work efficiently in a deadline-driven environment serving multiple clients.

• Ability to provide outstanding client service.

• Strong written and verbal communication skills; able to interact professionally with all levels of staff.

• Quick to learn new technologies and processes.

• Ability to learn from experiences and incorporate new knowledge and skills into daily work, sharing insights with colleagues as appropriate.

🏝️ Benefits

• Comprehensive compensation and benefits package available to eligible employees.