Senior Solutions Support Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional technical support for Wiz customers as part of an international team.

• Diagnose and resolve customer technical issues through debugging, networking, system administration, documentation updates, and customer solutions.

• Offer technical assistance within the Wiz product suite.

• Take ownership of, troubleshoot, and resolve customer technical challenges using collaboration, troubleshooting best practices, and transparency.

• Identify cases that require technical or strategic escalation.

• Act as a subject matter expert for core technologies within the Wiz product lineup.

• Coach and mentor team members on case management and technical skills enhancement.

• Collect, compile, create, and disseminate content, including team training materials.

• Engage in on-call rotation for after-hours, holiday, and weekend support.

• Develop, maintain, and manage incident-management requests directed to product or engineering teams.

• Design and execute scalable support solutions through automation.

⛳️ Requirements

• Must be willing to work from 9 AM to 6 PM EST/EDT.

• Over 7 years of practical, technical experience in customer support, technical support, system administration, or a related customer-facing position.

• At least 3 years of experience with Cloud technologies (Azure, AWS, GCP).

• Minimum of 2 years of hands-on experience with Kubernetes (AKS/GKS/EKS, etc.).

• Proficient in reading or debugging code in one or more of the following: Java, Python, Shell, JavaScript, JSON.

• Skilled with command-line tools and Linux operating system environments.

• Candidates must satisfy EAR part 772 and ITAR 120.15 definitions of a U.S. person.

• Candidates must reside within the contiguous United States.

• Must possess the legal right to work in the country where the position is based without requiring visa sponsorship.

• Preferred: Over 3 years of hands-on Technical Escalation Support experience in a Tier 2/3 environment.

• Preferred: At least 2 years of in-depth technical and architectural knowledge in Security, Networking, and Cloud technologies (Azure, AWS, GCP).

🏝️ Benefits

• Bonus

• Equity

• Benefits

• Google benefits