Senior Solutions Engineer, Observe

This is a fully remote position, open to applicants in Colorado, +2 more states.

📋 Description

• Act as the main technical resource for the Sales team.

• Facilitate the technical closure of sales opportunities by showcasing Observe’s value to potential clients.

• Conduct technical discovery sessions to gain insights into prospects’ environments, challenges, and observability needs.

• Customize and deliver product demonstrations and technical presentations.

• Design, scope, and oversee technical evaluations and Proofs of Concept.

• Establish and demonstrate value within customer environments.

• Document insights and present findings to clients.

• Collaborate with Account Executives on technical sales strategies throughout the sales process.

• Serve as the technical subject matter expert from the initial contact through to the final contract.

• Relay customer feedback to the Product Management and Engineering teams.

• Create and maintain technical sales materials, demo environments, presentations, and best-practice guides.

• Provide technical training to the broader Sales organization.

• Travel to client locations and industry events as necessary.

⛳️ Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• Over 5 years of experience as a Sales Engineer or Solutions Architect within the software sector.

• Profound technical knowledge and practical experience with contemporary observability concepts, including metrics, logging, and tracing.

• Experience with observability tools like Prometheus, OpenTelemetry, Grafana, or the ELK Stack.

• Familiarity with Kubernetes, Docker, and microservices.

• Knowledge of AWS, Azure, and GCP.

• Excellent verbal and written communication skills.

• Capability to convey complex technical concepts to both technical and non-technical audiences.

• Willingness to travel to client sites and industry events as needed.

• Experience in selling to Developer, DevOps, and Site Reliability Engineering (SRE) professionals.

• Previous experience in a fast-paced, high-growth Observability or Application Performance Monitoring (APM) organization.

🏝️ Benefits

• Salary range of $165,000 – $216,562.

• Remote work arrangement.

• Adherence to Snowflake employee confidentiality and security standards.

• Responsibilities concerning customer information security and confidentiality.