Senior Solutions Engineer – Enterprise Compute

This is a fully remote position, open to applicants in Poland.

📋 Description

• Take charge of enterprise customer onboarding, covering access, networking, storage, server handover, and initial workloads through to production.

• Serve as the primary technical contact for enterprise clients.

• Diagnose and resolve technical issues, collaborating with internal teams for effective solutions.

• Assist in pre-sales initiatives through technical discovery, solution design, sizing, demonstrations, and proof of concepts (POCs).

• Create and conduct POCs with well-defined technical success criteria.

• Hands-on debugging of customer inference and multi-GPU workloads in partnership with customer engineering teams.

• Oversee account health, pinpoint technical risks, communicate incidents and root cause analyses (RCAs), monitor uptime, and identify potential blockers.

• Work in tandem with Account Management, Product, Site Reliability Engineering (SRE), and Engineering to convert customer requirements into technical solutions.

• Enhance the enterprise customer experience by resolving recurring technical challenges and refining onboarding and operational procedures.

• Independently oversee technical discovery, POCs, workload troubleshooting, and ongoing account health for enterprise clients.

⛳️ Requirements

• Over 5 years of experience in a Solutions Engineer, Solutions Architect, Technical Account Manager, or similar customer-facing technical role.

• Proficient in cloud infrastructure, GPU infrastructure, AI infrastructure, or enterprise computing.

• Strong practical knowledge of Linux, virtual machines, Kubernetes, networking, storage, and NVIDIA GPUs.

• Capable of troubleshooting complex infrastructure and AI workloads in collaboration with seasoned customer engineers.

• Experience in executing technical demonstrations, POCs, implementations, or enterprise deployments.

• Solid understanding of production infrastructure and the ability to differentiate customer-facing issues from underlying SRE/engineering challenges.

• Exceptional communication skills, capable of articulating complex technical ideas to both technical and non-technical audiences.

• Highly proactive and self-motivated.

• Strong sense of ownership.

• Comfortable working in a dynamic environment where processes are still being developed.

• Fluent in English is required.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and continuous learning.

• Flexible work hours and remote work options.

• Engaging company culture and team-building activities.