Senior Solutions Engineer, CRM

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to existing clients, oversee the deployment and configuration for new clients, and engage in general product development as instructed.

• Collaborate directly with financial institutions affiliated with Navanta.

• Address support inquiries via phone and email.

• Develop high-quality code, documentation, and unit tests to execute software designs.

• Participate in software development projects that involve new enhancements or features.

• Diagnose and resolve customer support issues related to web, desktop, and web services using browser developer tools and SQL Profiler.

• Conduct debugging of source code.

• Test support, deployment, and upgrade modifications.

• Work together with team members to tackle complex issues and escalate when necessary.

• Configure onboarding and deployment for new clients across web and desktop applications, web services, Windows services, ETL processes, Outlook add-ins, APIs, and mobile applications.

• Build and deploy system upgrades.

• Test and implement new software, procedures, installations, conversions, and upgrades.

• Adhere to established procedures and policies.

• Identify and propose efficiencies for process improvements.

• Assist in the technical and professional skills training for the CRM Solutions Engineer position.

• Perform additional responsibilities as assigned.

• Operate under the supervision of the Senior Director of CRM Product Delivery and collaborate with team members throughout the organization.

⛳️ Requirements

• A technical degree in a relevant field or equivalent experience is mandatory.

• 5+ years of experience in software support and development is preferred, along with the necessary technical skills.

• Proficient in C#, SQL, .NET framework, XML, SSMS, JavaScript, MVC, JSON, and Visual Studio.

• Advanced skills in ETL processes.

• Strong expertise in IIS, SQL Server, and Windows Server.

• Competent in API infrastructure, development, and support.

• Experienced in managing mobile applications on Apple and Google Play stores and supporting client implementations utilizing Flutter SDK.

• Familiarity with work organization tools like Jira or similar platforms is beneficial.

• Previous experience in a financial institution or fintech environment is advantageous.

• Excellent analytical, creative problem-solving, and troubleshooting skills.

• Strong professional verbal and written communication abilities.

• Effective skills in time management, prioritization, and scheduling.

• Capability to work efficiently under deadline pressures.

• Willingness to travel occasionally.

• Availability for occasional after-hours support.

• Physical ability to sit, use hands for tasks, communicate verbally, and occasionally stand, walk, stoop, kneel, crouch, or crawl; able to lift or move up to 10 pounds when necessary.

🏝️ Benefits

• Opportunities for occasional travel.

• Standard office working environment.

• Reasonable accommodations available for individuals with disabilities.

• A supportive, collaborative, and engaging workplace culture.