Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with Account Executives during discovery and demonstration calls.

• Identify technical requirements of prospects and align workflows with WeTravel.

• Define scope for integrations and migrations.

• Respond to security and technical questionnaires.

• Create customized demos and rapid proofs of concept.

• Assist customers and developers in integrating with Google Analytics, Zapier, QuickBooks, public APIs, and webhooks.

• Facilitate data migrations, complex inventory configurations, and go-live processes.

• Resolve intricate integration issues.

• Incorporate customer insights into documentation, playbooks, and product development.

• Develop scripts, prototypes, sample applications, Postman collections, and Zapier flows.

• Advocate for customer integration requirements in product and engineering planning.

• Establish and maintain integration documentation, playbooks, and an internal knowledge base.

• Leverage AI tools to automate repetitive tasks such as ticket triage and integration code generation.

• Shape the API roadmap according to customer needs.

• Produce reusable integration guides, templates, and reference implementations.

• Create pre-sales demos, samples, and solution blueprints.

⛳️ Requirements

• Over 7 years of experience in a customer-facing technical position such as Solutions Engineer, Sales Engineer, Technical Account Manager, or Integration Engineer.

• Proficient with REST APIs, webhooks, JSON, and authentication methods including API keys and OAuth.

• Familiarity with integration platforms like Zapier.

• Capable of writing scripts and prototypes in at least one of JavaScript/TypeScript, Python, Ruby, or Go.

• Proven experience in leading technical discovery sessions and demonstrations with potential clients.

• Experienced in managing implementations through to go-live.

• Ability to convey complex technical subjects to non-technical audiences.

• Skill in translating customer requirements into clear specifications for engineers.

• Strong judgment regarding customer-specific solutions compared to platform solutions.

• Exceptional communication abilities in English.

• Experience working within multicultural, distributed teams.

• Familiarity with AI assistants like Claude, Cursor, or ChatGPT is desirable.

• Preferred: experience in the travel, tourism, or booking sectors, including inventory and availability configurations.

• Preferred: knowledge of payments, accounting, analytics, or CRM integrations.

• Preferred: experience impacting API design or a developer platform roadmap.

🏝️ Benefits

• 100% employer-paid HDHP medical coverage for US team members.

• PPO dental and standard vision coverage options available.

• Unlimited paid time off through the "Time to Recharge" policy.

• Amsterdam HQ program: opportunity to visit Amsterdam for 2–4 weeks annually, staying in WeTravel apartments.

• Remote work flexibility for up to 4 weeks per calendar year from another approved location.

• Comprehensive paid family leave policy.

• Three paid volunteer days each year.

• Two-week cross-functional onboarding experience.

• Access to state-of-the-art equipment and tools.

• Reimbursement for specific work-from-home equipment costs.

• Employer-sponsored 401(k) plan with a 2% company matching contribution.

• Access to the Booking Marketplace with discounted hotel and flight options.

• Join an international team that shares a passion for travel.