Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the technical aspects of presales, integrations, and onboarding for customers.

• Collaborate with Sales and Business Development as the technical authority throughout the sales process.

• Articulate API functionalities, sandbox environments, data formats, authentication, error management, and platform limitations during customer discussions.

• Conduct technical demonstrations and customized solution presentations.

• Address intricate technical inquiries to eliminate deal impediments and expedite deal closure.

• Produce technical summaries, architecture diagrams, and outline next steps following customer interactions.

• Act as the internal and external expert on the SaaS platform, APIs, integrations, and supported workflows.

• Counsel customers on integration strategies and implementation methodologies.

• Relay information on carrier availability, supported programs, and technical feasibility.

• Work closely with Engineering on technical requirements, edge cases, and delivery schedules.

• Manage and prioritize integration-related tickets.

• Assist in defining, supporting, and enhancing SLAs for technical tickets and customer integrations.

• Identify persistent integration challenges and drive root cause analysis for resolution.

• Optimize technical workflows to enhance time-to-resolution.

• Develop and update FAQs, integration manuals, and implementation resources.

• Transform frequently asked integration questions into documentation and knowledge-base content.

• Elevate technical training for Sales, Account Management, and Operations teams.

• Provide insights on product deficiencies, integration challenges, and potential roadmap risks.

• Facilitate communication regarding product modifications, launch schedules, and roadmap updates.

⛳️ Requirements

• 5+ years of experience in a Solutions Engineer, Sales Engineer, or Technical Presales capacity within a SaaS setting.

• Strong background in APIs, integrations, and technical system architecture.

• Demonstrated capability to convey complex technical ideas to both technical and non-technical audiences.

• Experience in supporting customer integrations, implementations, or onboarding processes.

• Exceptional written and verbal communication skills, with proficiency in technical documentation.

• Highly organized, proactive, and capable of functioning independently in ambiguous situations.

• Familiarity with API-first, fintech, insurtech, or highly regulated SaaS environments.

• Knowledge of carrier integrations or complex third-party ecosystems.

• Experience in creating presales architecture diagrams or technical enablement resources.

• Exposure to ticketing systems and SLA-driven support models.

🏝️ Benefits

• Performance bonus or commission.

• Equity offered in the form of restricted stock units.

• Comprehensive health care benefits.

• Retirement benefits.

• Paid sick leave.

• Parental leave.

• Paid time off.

• Vacation benefits.

• Additional tax-reportable benefits.