Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the technical strategy for intricate enterprise sales processes throughout the Americas, from initial discovery to final closure.

• Design and conduct customized demonstrations and narratives, incorporating Felix Agentic use cases that align with business outcomes at the C-suite level.

• Manage and mitigate technically and politically challenging proofs-of-concept by establishing success metrics and quantifying business value at an enterprise scale.

• Create scalable, enterprise-level solution architectures and communicate ROI-driven value propositions for key accounts.

• Mentor and enhance the skills of Solutions Engineers, share best practices, and serve as a technical escalation resource.

• Collaborate with Account Executives, RVPs, and Customer Success teams to orchestrate deals for designated and strategic accounts.

• Work with Product and Engineering teams on post-sales onboarding and influence the product roadmap.

• Lead RFP submissions for strategic accounts and provide organized customer feedback to the product roadmap, especially concerning Felix Agentic.

• Contribute to the demo strategy, configuration standards, best practices, and methods for delivering value.

• Spearhead strategic and technical projects involving multiple team members.

• Actively engage in hiring processes and contribute to hiring decisions.

⛳️ Requirements

• Over 6 years of experience in Enterprise Pre-Sales/Solutions Engineering within SaaS or software, with a proven track record in handling large, complex deals.

• Demonstrated success in leading intricate, multi-layered sales cycles in the Digital Experience / Digital Analytics sector.

• Strong executive presence when engaging with technical teams and C-suite stakeholders.

• Practical knowledge of web technologies (JavaScript, HTML, CSS) and ROI-driven solution development.

• Experience with native iOS/Android platforms is advantageous.

• Background in mentoring or informally leading other Solutions Engineers.

• Proven experience in developing reusable tools/assets beyond individual deals.

• Exceptional storytelling abilities and strong presentation skills at the executive level.

• Clear accountability across all levels, ensuring alignment between AEs and leadership while collaborating with ICs.

• Maintained discipline in Salesforce hygiene is a must.

• Strong organizational abilities to handle multiple high-stakes deals concurrently.

• Willingness to travel 20–25% of the time.

• Professional fluency in Spanish is a plus.

• Significant experience in Digital Experience Analytics or CXM platforms is preferred.

• Familiarity with agentic AI, enterprise data architecture, or tagging strategies is desirable.

• Background in high-growth SaaS or digital transformation consulting is preferred.

• Experience serving as an informal or formal technical lead for a pre-sales team is preferred.

🏝️ Benefits

• Medical, Dental, Vision Insurance (Company covers 99% of the base medical plan).

• FSA, DCFSA, and HSA accounts.

• Employee Assistance Programs (EAP).

• Telehealth options available.

• Voluntary Life & AD&D, STD, LTD, Critical Illness, and Accident insurance.

• Wellness perks including discounts on a top-rated fitness app and Healthy Rewards program.

• Discounts for Pet Insurance.

• 401k with employer matching and Options / Equity.

• 13 company holidays.

• Unlimited Paid Time Off.

• Sick leave.

• Parental/Adoption Leave.

• Opportunities for promotion.

• Rewards and recognition programs.

• Comprehensive onboarding and training program.

• One-time stipend for remote employees.

• Monthly business expense stipend.

• Flexible work environments.

• Employee Discount Program (Perks at Work).

• Employee Referral Program.

• Lead Referral Program.

• MacBook and exciting swag delivered directly to your home.

• Supportive and collaborative company culture.

• RECHARGE PROGRAM (after 3 years, take 3 weeks off to disconnect, no email/slack).

• Coaching and training programs available.

• Regular company-wide events, seasonal challenges, and local outings sponsored by Quantum Metric.

• Employee Resource Groups.