Senior Solutions Engineer

This is a fully remote position, open to applicants in Canada.

📋 Description

• Serve as a senior technical subject matter expert on the Orgvue platform, assisting in resolving intricate challenges faced by customers and partners.

• Establish strong relationships with partners and internal stakeholders to comprehend business requirements and pinpoint solution opportunities.

• Oversee the definition, design, development, and implementation of customized solutions, content, and capabilities within the Orgvue platform, spanning from discovery and requirements gathering to deployment and early adoption.

• Recognize emerging market and customer needs, converting them into scalable solution concepts while recommending new capabilities and methods for delivering customer value.

• Collaborate with Product Management, Engineering, and the broader Partner Solutions function to relay customer feedback, identify platform improvements, and foster continuous enhancement.

• Create documentation, configuration guidance, deployment materials, best practices, and reusable solution assets to facilitate effective delivery and adoption.

• Utilize LLM tools to expedite research, solution design, configuration, coding, and documentation, ensuring accuracy and appropriateness of outputs before use.

• Develop and maintain LLM skill files that encapsulate Orgvue expertise, solution patterns, and implementation guidance for utilization through our MCP server.

• Mentor Solutions Engineers while providing technical guidance and enablement to Partner Success, Technical Account Management, and Customer Experience teams.

• Assist in proof of concept activities, pilot programs, and strategic customer initiatives.

⛳️ Requirements

• Extensive experience with the Orgvue platform or similar enterprise SaaS solutions.

• Robust solution design, technical consulting, and problem-solving skills, with experience leading complex solution development or implementation projects.

• Strong programming and technical expertise, including proficiency in JavaScript and ideally Python or similar technologies.

• Hands-on experience utilizing LLM tools in technical or consulting workflows, including crafting clear instructions and examples, testing performance, and evaluating and enhancing outputs.

• Deep understanding of data structures, data management, analytics, and modeling concepts.

• Experience in gathering, analyzing, and translating business requirements into technical solutions.

• Exceptional stakeholder management, communication, and presentation abilities, with a background in presenting solutions and recommendations to customers, partners, and senior stakeholders.

• Capacity to work independently while effectively collaborating across Product, Engineering, and Customer Experience teams.

• Enthusiasm for innovation, continuous learning, and delivering customer value through technology.

🏝️ Benefits

• Hybrid/remote working options available based on your preference.

• 25 days of paid vacation.

• Group RRSP with employer matching up to 5% of base salary, in addition to employer contributions to the Canada Pension Plan.

• Fully covered healthcare premiums by Orgvue, including family/dependent coverage.

• Life assurance and workers’ compensation insurance.

• Employee Assistance Programme, which includes counseling support.

• Monthly contribution towards mobile and internet expenses.