Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Facilitate technical discussions with key clients to comprehend their needs and challenges while delivering advanced technical solutions that align with business goals.

• Spearhead solution development for major accounts, customizing technically sound solutions to meet individual customer requirements.

• Offer advanced technical guidance and expertise to internal teams and clients, serving as a subject matter expert.

• Contribute to strategic sales initiatives by leveraging product knowledge and insights into customer needs.

• Collaborate with product management, engineering, and other departments to ensure alignment between customer requirements and product capabilities.

• Remain informed about industry trends, emerging technologies, and competitor offerings, providing recommendations for product enhancement and innovation.

• Serve as a trusted technical advisor to clients and cultivate strong relationships.

• Mentor and support junior team members in their professional development.

• Engage in product testing and deliver actionable feedback to enhance product quality and user experience.

⛳️ Requirements

• Bachelor’s degree or equivalent experience.

• Significant experience in leading technical discussions and developing solutions for key accounts.

• Proven ability to contribute to strategic sales initiatives and mentor junior team members.

• Strategic mindset to assist in the formation of sales strategies and initiatives.

• Mentoring abilities to foster the growth and development of junior staff.

• Flexibility to adapt to changing market dynamics and customer demands.

• Capacity to independently manage large customer meetings (both onsite and virtual) to craft and document a recommended architecture and deployment roadmap.

• Willingness to travel up to 25-40%.

🏝️ Benefits

• Second Fridays (a company-wide day off on the second Friday of each month, excluding November and December due to the holiday schedule). Note that this benefit may change.

• Comprehensive global benefit coverage.

• Paid Parental Leave is offered to new parents, with structure varying based on regional and government guidelines. In regions lacking government-paid leave, such as the U.S., the company provides generous paid parental leave alongside comprehensive adoption and fertility support.

• Competitive time off policies worldwide.

• Dedicated employee-focused ambassadors through Key Contributors & Culture Committees.

• DIVERSE Commitment, promoting a more inclusive and diverse future in business, society, and technology.

• The Keyfactor Alliance Program to bolster DEIB efforts.

• Wellbeing resources, wellness allowance, free membership to a mindfulness app, and Wellness Wednesdays.

• Global Volunteer Day, company non-profit matching, and three volunteer days off.

• Monthly talent development and cross-functional meetings to aid professional growth.

• Regular All Hands meetings followed by group gatherings.