Senior Solutions Engineer

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Collaborate with the Sales team to effectively communicate Grafana's value proposition, vision, and strategy to clients.

• Take ownership of technical customer interactions and assist in closing intricate opportunities.

• Present product and technical information to both potential and existing clients.

• Liaise with customers and internal teams to gather feedback on products and the competitive landscape.

• Foster product discussions focused on customer requirements and challenges.

• Improve documentation, write blog articles, produce videos, contribute to knowledge-base entries, and generate enablement resources.

• Act as a liaison between Grafana Labs engineering teams, clients, and the Sales department.

• Educate both potential and current customers through demonstrations, hands-on training, presentations, technical assessments, and continual engagement.

⛳️ Requirements

• Over 5 years of experience in technical pre-sales.

• Strong decision-making abilities, teamwork, and leadership skills.

• Exceptional written and verbal communication abilities.

• Capability to articulate the company's value proposition and technical product benefits.

• Proficiency in addressing technical issues and devising solutions for clients.

• A technical mindset with a desire for continuous technical growth.

• Must reside in Switzerland.

• Familiarity with Open Source technologies or the Metrics/Monitoring sector is an advantage.

• Experience with sales methodologies such as MEDD(P)ICC is a bonus.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• Fully remote work arrangement.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of annual leave each year.

• Three annual leave days designated for Grafana Shutdown Days.

• A global culture of collaboration.

• Open communication and regular updates across the company.

• Freedom and support to innovate.

• Empowered, trustworthy teams.

• Approachable leadership.

• Commitment to equal opportunity in the workplace.