Senior Solutions Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Identify, qualify, and secure new business opportunities within a designated portfolio of customer and partner accounts.

• Collaborate with customers, partners, and Account Managers to provide business value.

• Conduct technical discovery calls to gain an understanding of customer requirements, challenges, and existing infrastructure.

• Lead or take part in product demonstrations.

• Convert complex customer requirements into practical technical solutions or configurations.

• Assist in scoping customer environments and suggest the most suitable products or services.

• Offer comprehensive technical and business value guidance throughout the sales cycle.

• Serve as a trusted technical advisor and primary client contact, delivering strategic insights and hands-on support.

• Develop technical documentation, architecture diagrams, integration guides, technical proposals, and proof-of-concept plans.

• Present technical demonstrations that showcase business value to external stakeholders and customers.

• Design tailored technical solutions that involve product configuration, integration planning, and API utilization.

• Work with product and engineering teams to assess feasibility or escalate unique requirements.

• Support responses to RFPs/RFIs, technical questionnaires, bids, and tenders.

• Collaborate with Account Executives and Customer Success Managers to align technical value with customer objectives.

• Communicate with Product Managers to relay customer feedback and advocate for feature improvements or roadmap initiatives.

• Travel approximately 20–25%.

⛳️ Requirements

• Bachelor's degree in Computer Information Systems, Computer Science, Cybersecurity, or a related technical discipline.

• Over 5 years of experience as a Solutions Engineer (SE) or technical sales professional, or equivalent experience as a product manager, engineer, tech support agent, or administrator for enterprise-grade or IT/IS software.

• General knowledge or background in IT and/or IS, including server administration, server OS configuration, TCP/IP networking, LAN/WAN technologies, network design, PKI, firewall management, IDS/IPS, vulnerability management, and network scanners.

• Familiarity with cryptographic principles, digital certificates, and PKI concepts.

• Knowledge of cloud platforms, such as AWS, Azure, Google Cloud, and Oracle Cloud.

• Understanding of container technologies, including Kubernetes.

• Experience or familiarity with ServiceNow, GitHub, and REST API integrations.

• Practical experience with scripting and automation using Bash, PowerShell, Python, or similar languages.

• Experience with DevOps and infrastructure automation tools like Terraform, Ansible, Puppet, and Chef.

• Self-motivated with the ability to self-direct in strategic alignment with sales counterparts.

• Technical, organized, and analytical, with the capacity to overcome sales obstacles through creative and innovative thinking.

• A strong commitment to continuous learning and applying innovative solutions to complex challenges.

• Situational awareness and business acumen skills.

• Basic project management abilities.

• Excellent written and verbal communication, interpersonal, and presentation skills.

• Proficiency in English.

• Cybersecurity certifications such as CISSP, GSEC, or CCSP are preferred.

• Practical experience with certificate management and cryptographic tools is advantageous.

• Familiarity with code signing, load balancers, and secure key storage is a plus.

• Understanding of SSO, SAML, and OpenID authentication methods is beneficial.

• Strong analytical and problem-solving skills with a proactive security mindset are desirable.

🏝️ Benefits

• Competitive salary along with comprehensive health, dental, and vision insurance coverage.

• Retirement savings plans with company matching (401(k) or RRSP).

• Generous paid time off, which includes holidays and vacation days.

• Paid parental leave and family support benefits.

• Life and disability insurance coverage.

• Flexible spending and health savings options (where applicable).

• Health and wellness support, including gym reimbursement and wellness programs.

• Employee Assistance Program providing 24/7 confidential support for employees and their families.

• Education assistance and opportunities for professional development.

• Access to LinkedIn Learning and continuous learning resources.

• Employee referral bonus program and additional company perks and discounts.

• Internal rewards and recognition platform (Motivosity) to celebrate and acknowledge project achievements, milestone successes, and exceptional contributions.

• Business travel insurance and global employee support programs.