Senior Solutions Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Collaborate consultatively with clients and prospects to identify challenges and opportunities.

• Align customer challenges with the Couchbase ecosystem and demonstrate unique, sustainable business value.

• Educate clients, establish trust, challenge assumptions, and provide value.

• Share potential strategies and innovative solutions.

• Assist in technical and business discovery efforts, including workshops and demonstrations, across various opportunities.

• Work closely with the sales team to develop account strategies and identify opportunities in both existing and new accounts.

• Oversee customer proof-of-concept initiatives and pilot projects, ensuring adherence to acceptance criteria and managing issue escalation/resolution.

• Create and present engaging company and product presentations and demonstrations.

• Clarify the Couchbase ecosystem and its relevance to business objectives and value for managers, architects, and developers.

• Act as the technical product expert and advisor for customers, keeping up-to-date with the competitive data solutions landscape.

• Collaborate with Product Management and Engineering to provide field feedback and represent the customer viewpoint.

• Identify and create both internal and external technical documentation, including deployment architectures, best practices, and industry standards.

⛳️ Requirements

• Over 8 years of experience in a Pre-Sales, Customer-Facing, or Consulting position.

• More than 3 years of experience in software development or related fields.

• Knowledge of NoSQL databases or other distributed high-performance systems.

• Exceptional presentation skills, capable of conveying technical solutions to clients ranging from development roles to the C-Suite.

• A strong passion for addressing technical issues and resolving customer challenges.

• Proficient in at least one programming language such as Java, Python, JavaScript, .NET, C, or SQL.

• Experience with at least one major cloud service provider: AWS, Azure, or GCP.

• Experience in designing solutions on at least one major database platform, encompassing data modeling, indexing, and query optimization.

• Proficiency in English.

🏝️ Benefits

• Generous time off policies with flexible programs aimed at promoting work-life balance.

• Comprehensive medical, dental, and vision insurance coverage.

• Mental health support programs.

• Life insurance benefits.

• Employee assistance programs available.

• Competitive retirement plans.

• Coverage for business travel expenses.

• Ongoing career development support through the “Be Valued, Create Value” philosophy.

• Ergonomic work setups for both remote and in-office employees.

• Provision of snacks and meals when working in the office.