Senior Solutions Engineer

This is a fully remote position, open to applicants in North America.

📋 Description

• Act as a reliable technical advisor for Enterprise clients utilizing Chromatic and incorporating it into their current workflows.

• Cultivate and sustain robust customer relationships.

• Diagnose and resolve technical challenges.

• Create customized solutions tailored to client requirements.

• Implement and uphold technical integrations for Enterprise accounts, which include SSO configurations.

• Assist with customer onboarding and account management processes.

• Facilitate the adoption and expansion of Storybook usage across large organizations.

• Collaborate with the Developer Experience team to develop supporting materials.

• Work alongside Customer Success Managers on implementations, customer experiences, quarterly business reviews, and significant account discussions.

• Collaborate with Sales and Customer Success to uncover expansion prospects within the current customer base.

• Identify and enhance internal workflows.

• Relay customer feedback and insights to product and engineering teams.

• Coordinate efforts across departments to ensure solution compatibility and overall success.

⛳️ Requirements

• Minimum of 4 years in a customer-facing technical role (e.g., Solutions Engineer, Professional Services Engineer).

• Experience in a B2B SaaS or developer tools environment is advantageous.

• Strong foundation in frontend development.

• Familiarity with contemporary JavaScript tools and frameworks, including Webpack and React.

• Experience with Storybook and/or Chromatic is considered a plus.

• Exceptional problem-solving abilities.

• Capability to communicate complex technical concepts in a clear and effective manner.

• Strong interpersonal and communication skills.

• Ability to forge relationships with both technical and non-technical stakeholders.

• Highly organized and reliable.

• Proficient in prioritizing and managing multiple projects across various accounts.

• Self-driven with robust time-management abilities.

• Comfortable operating in a fast-paced, dynamic environment where priorities may shift rapidly.

• Candidates located in the Eastern Time Zone within the US or Canada must not require visa sponsorship; Chromatic is unable to sponsor visas.

🏝️ Benefits

• Equity.

• Additional benefits are mentioned on the careers page, although not detailed in this posting.