Senior Solutions Engineer, APD

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Act as a client-facing authority on Auto Physical Damage claims operations and solutions.

• Oversee intricate carrier process evaluations and discovery sessions.

• Analyze current workflows and convert operational challenges into actionable recommendations and solution designs.

• Interact with frontline adjusters, senior executives, and technical teams.

• Compare client operations with industry best practices.

• Document requirements for configuration, integration, and technical limitations.

• Assist APD workflows that involve estimating, reinspection, repairable claims, and total-loss valuation.

• Provide customized product demonstrations and solution overviews.

• Lead technical discovery throughout the sales process.

• Develop executive-ready PowerPoint presentations addressing client issues, solution value, ROI, and business impact.

• Write technical narratives and reusable enablement materials.

• Anticipate client objections and deliver credible responses.

• Contribute to the development of scalable pre-sales tools, templates, and processes.

• Keep abreast of product capabilities, roadmap priorities, and industry trends.

• Collaborate with Product Management, Sales, Marketing, Client Success, and Implementation teams.

• Share client feedback, market insights, and competitive intelligence with the Product team.

• Facilitate the sales-to-implementation transition by providing knowledge transfer and setting expectations.

⛳️ Requirements

• A minimum of five years of experience in solution engineering, solution consulting, technical pre-sales, APD claims operations, insurance technology, strategy, or process improvement.

• Relevant experience in Auto Physical Damage claims or carrier operations; familiarity with CCC APD solutions or similar insurance technology platforms; or enterprise solution engineering, solution consulting, or technical pre-sales roles.

• Strong comprehension of APD claims workflows, enterprise technology solutions, or the implementation of technology in complex client operations.

• Demonstrated ability to lead process evaluations, technical discovery, or operational assessments; synthesize complex information; and convert findings into clear, actionable recommendations for clients.

• Experience with tools such as Visio, Miro, or similar platforms to document workflows and process findings.

• Excellent client-facing communication skills with business stakeholders, frontline users, and technical audiences.

• Advanced presentation and storytelling abilities, including the creation of executive-ready PowerPoint presentations.

• Capacity to apply structured analytical skills and utilize Excel for basic analysis as required.

• Proven experience collaborating cross-functionally with Sales, Product, Marketing, Client Success, or Implementation teams.

• Video interview is mandatory.

• A bachelor's degree is preferred.

🏝️ Benefits

• 401K Match

• Paid time off

• Annual Incentive Plan Performance Bonus

• Comprehensive health insurance

• Adoption Assistance

• Tuition Reimbursement

• Wellness Programs

• Stock Purchase Plan options

• Employee Resource Groups