Senior Solutions Engineer, Acquisition

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a part of a rapidly growing team focused on addressing technical and customer challenges.

• Collaborate with Sales to effectively convey Grafana’s value proposition, vision, and strategic direction.

• Take ownership of technical customer interactions and assist in closing fast-paced opportunities.

• Conduct product and technical presentations for both existing and potential customers.

• Engage with customers and internal teams to gather feedback on products and the competitive landscape.

• Facilitate product discussions driven by customer needs and challenges.

• Improve documentation, author blog posts, create videos, contribute to knowledge base articles, and develop enablement materials.

• Educate customers through demonstrations, hands-on enablement sessions, presentations, technical evaluations, and continuous engagement.

• Act as a liaison between customers and Product Management as well as Engineering teams.

⛳️ Requirements

• Ideally based on the West Coast.

• Over 5 years of experience in technical pre-sales, preferably with Open Source technologies or within the Metrics/Monitoring domain.

• Strong judgment, teamwork, and leadership skills.

• Ability to collaborate effectively with a global team.

• Exceptional written and verbal communication abilities.

• Capability to clearly articulate the company’s value proposition and technical product benefits.

• Proficiency in resolving technical issues and devising solutions for customers.

• A technical mindset with a strong desire for personal technical growth.

• Recent graduates of coding bootcamps or those with prior post-sales or engineering experience are encouraged to apply.

• Self-driven, proactive, and innovative.

🏝️ Benefits

• Restricted Stock Units (RSUs).

• 100% remote work environment with a global culture.

• Opportunities for career advancement.

• In-person onboarding experience.

• 30 days of paid annual leave each year.

• 3 annual leave days designated for Grafana Shutdown Days.

• Open communication and regular company-wide updates.

• Autonomy and support to deliver exceptional work and explore new initiatives.

• A culture that fosters empowerment, trust, and humility.

• Engaged, accessible, and transparent leadership.