Senior Solutions Consultant, ITOM

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist in ensuring the technical success of sales opportunities throughout Germany.

• Aid clients in transforming their delivery and management of digital services.

• Showcase how Service Management, reliable configuration data, and automated discovery enhance service experience and operational visibility.

• Engage in discovery sessions, create solution presentations, conduct product demonstrations, provide proofs of value, and address technical requirements.

• Participate in identifying customer needs and formulating solution concepts.

• Support demonstrations, workshops, proposals, and responses to RFPs.

• Partner with Solutions Consultants, Account Executives, specialists, sales teams, product specialists, professional services, and technology partners.

• Gradually assume responsibility for presales activities and customer interactions.

⛳️ Requirements

• A completed Master’s degree or an equivalent advanced qualification in computer science, business information systems, engineering, information technology, or a related field.

• Initial relevant professional experience, generally around one year, in presales, IT consulting, technical sales, solution engineering, software implementation, or a similar customer-facing technology position.

• Relevant internships, working-student roles, and significant university projects may also be taken into account.

• A foundational understanding of enterprise IT environments.

• A strong interest in IT Service Management, CMDB, automated discovery, and enterprise software.

• Familiarity with ITIL practices, service management processes, or configuration management concepts is preferred.

• ITIL 4 Foundation certification would be beneficial.

• Capability to comprehend customer requirements and translate them into concise, solution-focused recommendations.

• Confidence in presenting technical subjects clearly and engagingly to clients and internal stakeholders.

• Strong analytical, communication, and collaboration abilities.

• A customer-centric mindset.

• Ability to work independently on established tasks while seeking guidance on new or complex issues.

• Curiosity, initiative, and a willingness to learn and continually enhance technical and commercial skills.

• Willingness and ability to travel up to 50% of the time.

• Proficiency in both German and English, both written and spoken.

• Valid legal authorization to work in Germany.

🏝️ Benefits

• A customer-facing role within the OpenText Observability & Service Management portfolio.

• Exposure to the entire presales cycle.

• Structured development of technical, consultative, and commercial skills.

• Clear growth potential towards senior consulting, solution architecture, and technical leadership positions.

• Experience across a diverse range of customers, industries, and IT environments throughout Germany.

• A collaborative, international working environment.

• Opportunity to learn, contribute, and progressively take on greater responsibility in customer engagements.