Senior Solutions Consultant

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Collaborate with Sales and Customer Success teams in high-level engagements with enterprise clients

• Serve as an essential member of the account team for the designated territory throughout the sales process

• Establish trust and confidence among prospects and customers regarding Sprinklr’s product offerings and integrations

• Conduct discovery sessions that address marketing, social media, customer care, and customer experience objectives

• Investigate prospects’ go-to-market strategies to identify solution hypotheses and value drivers for customer experience

• Create and present customized solutions utilizing Sprinklr’s Unified-CXM platform

• Lead workshops, whiteboarding sessions, and proof-of-concept initiatives

• Work in conjunction with Product, Engineering, Customer Success, and Marketing teams on demonstrations, solution architectures, business outcomes, and go-to-market strategies

• Simplify complex platform functionalities into business value for both executive and practitioner audiences

• Keep abreast of trends in marketing technology, social media, contact center operations, and customer experience

• Engage in mentorship and peer learning opportunities across the global presales team

⛳️ Requirements

• Proven experience as a Solutions Consultant or Sales Engineer in a SaaS environment working with Enterprise clients

• Background in marketing technology, customer experience, or digital transformation consulting

• Experience in guiding prospects and clients through structured problem-solving and value realization processes

• Knowledge of CRM, Marketing Automation, Social Media Management, Business Intelligence, and CCaaS platforms and system integrations

• Exceptional storytelling and presentation abilities

• A history of publishing, speaking, or contributing to industry discussions

• Open to constructive feedback and dedicated to ongoing personal and professional development

• Ability to demonstrate empathy and quickly establish trust

• Willingness to travel up to 40%, primarily within the United States

• Must have current and unrestricted work authorization in the country where the position is located

• No need for visa sponsorship or work authorization assistance

• Bachelor’s degree in Marketing, Business, Communications, or a related field (preferred)

• Over 5 years of experience in a solutions consulting or sales engineering capacity (preferred qualifications)

• Familiarity with Sprinklr or similar Unified-CXM platforms is advantageous

• Understanding of AI and automation as applied to marketing and customer experience scenarios

• Knowledge of data integration, API connectivity, and scalable solution design within marketing technology environments

• Strong business and technical presentation skills, along with excellent communication and relationship-building capabilities

• Proficient technical aptitude and the capacity to become a subject matter expert on new technology applications

🏝️ Benefits

• Voluntary healthcare coverage for employees and their families where applicable

• Paid time off

• Open Mentoring Program

• Eligibility for discretionary bonus plans

• Eligibility for commission plans

• Eligibility for equity plans

• 401(k) plan with 100% vested company contributions

• Flexible paid time off

• Holidays

• Generous caregiver and parental leave policies

• Life and disability insurance

• Medical, dental, vision, and prescription drug coverage

• Reasonable accommodations available upon request during the interview process